Configure CTI Port

Procedure

  1. Choose Subscriber Management > Phones.

  2. Click Add to create a new CTI port.

  3. Choose the Hierarchy Provider > Reseller > Customer > Site.

  4. Click the Phone tab, and from the Product drop-down choose CTI Port.

  5. In the Device Name field, enter a unique name for the Local CTI Port pool name. For example, use the following format for the device name (LCPxxxxFyyyy):

    • LCP identifies the CTI Port as a local device.
    • xxxx is the peripheral ID for the Unified Communications Manager PIM.
    • yyyy is the local CTI Port.

  6. In the Description field, enter a description for the Local CTI Port.

  7. From the Device Pool Name drop-down, choose the appropriate device pool.

  8. On the Lines tab.

  9. Click ‘+’ next to Line to add a new line.

  10. From the Pattern drop-down, choose a unique directory number for the CTI port.

  11. Click Save.

    Make sure that you leave all the fields with default values in this page.

  12. Choose Subscriber Management > Phones.

  13. Click Add to create a new CTI port.

  14. Choose the Hierarchy Provider > Reseller > Customer > Site.

  15. Click the Phone tab, and from the Product drop-down, choose CTI Port.

  16. In the Device Name field, enter a unique name for the Local CTI Port pool name. For example, use the following format for the device name (RCPxxxxFyyyy):

    • RCP identifies the CTI Port as a Network device.
    • xxxx is the peripheral ID for the Unified Communications Manager PIM.
    • yyyy is the Network CTI Port.

  1. In the Description field, enter a description for the Local CTI Port.

  2. From the Device Pool Name drop-down, choose the appropriate device pool.

  3. On the Lines tab.

  4. Click ‘+’ next to Line to add a new line.

  5. From the Pattern drop-down, choose a unique directory number for the CTI port.

  6. Click Save.

    Make sure that you leave all the fields with default values in this page.