Subscriber Profiles

A subscriber profile allows for quick provisioning of subscribers in the Business Admin Portal (BAP) with the same (or similar) set of features and services.

Subscriber profiles can be created by an administrator using either the Admin Portal or the Business Admin Portal (BAP). These subscriber profiles will be available in the BAP Subscriber Profile drop-down when adding a subscriber at that hierarchy level (and below) only.

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A subscriber profile allows an administrator to pre-configure the following:

  • Entitlement Profile to use:
    • This determines which features a subscriber is allowed to have.
  • Quick Add Group:
    • This captures all configuration templates to be used during service provisioning.
    • These are the same quick add groups used in the quick add subscriber feature (refer to the Core Feature Guide).
  • Voice:
    • This will create a desk phone.
    • Phone type is determined by the phone template in the quick add group.
  • Extension Mobility:
    • Settings are driven from template in the quick add group.
  • Voicemail
  • WebEx
  • Webex Teams:
    • It is possible to select a Webex Team user profile.
    • This user profile determines the actual Webex Teams services that will be provisioned.
  • Contact Center Express:
    • It is possible to select an Agent profile.
    • Must select what device type must be used as the agent’s controlled device.
  • Single Number Reach
  • Jabber:
    • Can select one or more Jabber device types.

Important

A Default subscriber profile is created at sys (System) level, but can be deleted by a system administrator only.

Best practice is to clone and override an existing subscriber profile in order to use a working quick add group.