Add Agent Line (Phone or Device Profile)

Pre-requisites

In order to have an application user available, add a Contact Center server and service:

1. Under Services > Contact Center > Servers (default): add a server.

   Two SIP Trunks are needed, a CVP and CUBEE on the server.

2. Under Services > Contact Center > Service (default): add a service using the above server. This step will create the application users needed when adding an Agent Line.

Procedure

1. From the Agent Lines form (default menu Subscriber Management > Agent Lines).

2. Click Add to add a new agent line.

3. Complete the mandatory fields, consider the following:

   • Device Type*

     • Phone, or
     • Device Profile (Extension Mobility)

   • Profile User* (Device Profile device types only)

     Drop-down displays only users who have an extension mobility profile.

4. Click Save to add the agent line.