[Index]

Model: view/UserPhoneMoveUsers_VIEW

Move Subscriber

This feature allows a customer administrator (or higher) to move a subscriber:

• from provider level to a site (must be logged in as provider administrator)
• from customer level to a site
• from one site to a different site under the same customer
• from one site to another site on a different Unified CM cluster and CUCxn cluster

This is done using the Move Subscriber form (default menu Subscriber Management > Move Subscriber) as follows:

Subscriber Configuration

• When moving a subscriber, the subscriber, phones, device profiles, SNR, voicemail, and VOSS-4-UC data are processed in the move.

• When moving a subscriber to a different Unified CM cluster, you need to select a New CUC User Template.

• The subscriber will be updated with a new primary extension where appropriate. The services associated to the selected subscriber that will be moved with the subscriber are shown on the Existing Services card (see below).

• The subscriber role at the 'move to' hierarchy is selectable via a drop-down.

• A device pool at the hierarchy is mandatory. You can select either the default device pool at the 'move to' hierarchy or choose a different device pool from a drop-down list.

• An optional user template MoveUpdateUserCustom_CFT can be selected to make custom subscriber updates. You can clone and customize this template if required. The available user templates are listed on the Configuration Templates form (default menu Customizations > Configuration Templates).

  If a user template is not selected, VOSS-4-UC will automatically fall back to the user template specified in the Site Defaults doc.

Desk Phone Configuration

• Desk phones can either remain at the old site or move with the subscriber. Existing softphone devices, such as Jabber or Dual Mode devices will always be moved, but can be configured by the Jabber/Dual Mode configuration templates (see Jabber/Dual-Mode Device Configuration).

• The default operation is to move all phones, i.e. Move Desk Phones check box = Selected. If the desk phones are not moved, they remain at the original site and are disassociated from the subscriber.

• A new phone can be created at the 'move to' hierarchy by selecting the Create New Phone check box. The existing phone configuration can be used as a template, and the Phone Configuration Source, Desk Phone Profile and Phone Name can be selected from drop-down lists.

  • The Phone Configuration Source drop-down displays a list of the subscriber's existing phones. If an existing phone is selected, the new phone will be created using the configuration of the existing phone.
  • The Desk Phone Profile, which defines the phone type (and associated configurations), and the Phone Name available in the drop-downs are those displayed on the Phone Configuration Mapping form (default menu Customizations > Phone Configuration Mapping).

  Default phone configuration mappings are available per hierarchy and are used at the selected hierarchy and below.

  See "Configuration Mapping Files" in the Core Feature Guide for more details.

Jabber/Dual-Mode Device Configuration

• Jabber and Dual Mode devices are automatically moved with the Subscriber.
• The device configuration is derived from the device profile selected in the associated Profile drop-down, i.e. Android, CSF, Tablet, iPhone, Carrier Integrated Mobile and CTI Remote Device. The default device profiles are found on the Phone Mapping [Default] form (default menu Customizations > Phone Configuration Mapping).
• You can clone and save a profile if required, and customize the relevant settings, e.g. Basic Phone CFT in order to apply different settings to the device.

See "Configuration Mapping Files" in the Core Feature Guide for more details.

Line Configuration

Model Details: view/UserPhoneMoveUsers_VIEW