[Index]
Provider administrators and higher have access to a Global Settings customization menu that allows for the configuration of a number of settings across all hierarchies or per individual hierarchy.
Available Settings
The following settings are available:
Number Inventory
Enforce HCS Dialplan Rules:
When enabled, dial plan workflows enforce HCS Rules when provisioning Customers, Countries, Site and so on. Default = Inherit. If your deployment uses a custom or specific dial plan which does not conform to the HCS rules, this setting should be set to No.
Include the Number Inventory description in all number drop-downs:
When the Number Inventory is managed from the Number Management menu, descriptions can be added to the numbers. This setting controls the display where the number is listed on a form drop-down. The description will be displayed if the setting is Yes.
For example, if you had number 1000 with a description of "CEO Internal", then when using Quick Add Subscriber or similar features and selecting numbers from a drop-down, you will see an option of 1000 - CEO Internal.
Default = No.
Enable Number Inventory Cooling:
Controls the reserved state of numbers when a phone, user or service is deleted and the number no longer associated with these.
Default = False (not enabled).
Choose Yes from the drop-down to enable number cooling and keep numbers in a reserved state for a duration as set in the Number Inventory Cooling Duration (Days) field. The number will not appear as available in drop-downs until the cooling period has expired.
If the inherited value is set to True, number cooling is already enabled.
See "Number Cooling" for more information.
Number Inventory Cooling Duration (Days):
Default = 30 days.
Refer to How to Change Inherited Settings if you want to change the inherited setting.
Webex Teams
For the Retain a Webex Teams User when a Subscriber is deleted and Send SNMP trap message when the Webex Teams Refresh Token expires (default is No which means no message will be sent) drop-downs, the values can be inherited or set as required.
For the Webex Teams Refresh Token expires threshold (in seconds) drop-down, the default (inherited) value is 172800. In this case, the value itself can be changed, in other words there are no Yes or No options.
Refer to How to Change Inherited Settings if you want to change the inherited setting.
Phones
User
When a user is either synced into or added manually on VOSS-4-UC, these settings apply by default. The settings can however be modified when adding a user from the User Management menu.
User Default Auth Method: the authentication method to use by default when a user is synced in or added manually. Local is default (inherited).
For details on these authentication methods, refer to User Authentication Methods.
How to Change Inherited Settings
GlobalSettings
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Number Inventory | Group Assigned by FDP |
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Enforce HCS Dialplan Rules | If this setting is set to "Yes", then the dialplan workflows will enforce HCS Rules with regards to provisioning Customers, Countries, Sites, etc. By default this is set to "Inherit", which means it takes the value from higher up in the hierarchy tree. If you're unsure, then keep the default. If your deployment uses a custom or specific dialplan which does not conform to the HCS rules, this setting should be set to "No". |
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Current value of [global_setting_enforce_hcs_dialplan_rules] field |
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Include the Number Inventory description in all number dropdowns | If this is set to "Yes", then the description value in the Internal Number Inventory, will show up as additional information in number drop-downs. For example, let's say you had number '1000' with a description of "CEO Internal". When using Quick Add Subscriber, or similar features, and selecting numbers from a drop-down, you'd see an option of "1000 - CEO Internal". |
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The current resolved value for this setting at the current hierarchy. |
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Enable Number Inventory Cooling | This setting controls the reserved state of numbers, when a phone/user/service is deleted, and the number no longer associated with that phone/user/service. When this is set to "Yes" it will keep numbers in a reserved state for a duration as set in the "Number Inventory Cooling Duration (Days)" field. Meaning, the number will not appear as available in drop-downs, until the cooling period has expired. By default, this is set to "Inherit". If the value is "No", then numbers become immediately available after deletion/dissociation from a phone/user/service. |
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Current value of [global_setting_auto_move_ini_into_cooling] field |
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Number Inventory Cooling Duration (Days) | This setting control the duration of cooling (reservation) days, when the "Enable Number Inventory Cooling" is turned on. By default, this is set to "Inherit". An admin can override this setting, by replacing "Inherit" with a numeric value such as "14", "30", "100" etc |
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Current value of [global_setting_cooling_duration] field |
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Webex Teams | Group Assigned by FDP |
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Retain a Webex Teams User when a Subscriber is deleted. | This setting is used to determine if a Webex Teams user needs to be deleted when a Subscriber is deleted. The default behaviour is No which means that the Webex Teams user will be deleted be default. |
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The current resolved value for this setting at the current hierarchy. |
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Send SNMP trap message when the Webex Teams Refresh Token expires. | This setting is a flag to control if a SNMP trap message should be sent to the SNMP server. The default settion is No which means no message will be sent. |
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The current resolved value for this setting at the current hierarchy. |
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Webex Teams Refresh Token expires threshold (in seconds) | This setting controls the max threshold in seconds for when to send a SNMP trap to the SNMP server. The default is 172800 seconds which is 2 days. This setting has no effect if the 'Send SNMP trap message when the Webex Teams Refresh Token expires' setting is set to false. |
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The current resolved value for this setting at the current hierarchy. |
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Group Assigned by FDP |
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Allow welcome email to be sent to user after Quick Add Subscriber | This setting controls if an email needs to be sent to a user when added via Quick Add Subscriber. The default value is No. Email Account and HTML Email Template (Quick Add Subscriber) need to be set up. Please refer to documentation for setting up an Email account. |
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The current resolved value for this setting at the current hierarchy. |
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Phones | Group Assigned by FDP |
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Delete existing Unassigned Phone when re-adding an identical Phone | This setting allows an existing Phone, which has no Owner set, to be Deleted if a Phone with the same Name and Product Type is re-added. The default setting is No. |
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This setting allows an existing Phone, which has no Owner set, to be Deleted if a Phone with the same Name and Product Type is re-added. The default setting is No. |
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User | Group Assigned by FDP |
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User Default Auth Method | This setting control the user's default auth method when created for the first time |
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Current value of [global_setting_user_auth_method] field |
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