[Index]
Model: relation/WebDriverCucmClusterMohFileUpload
Music on Hold (MOH) File Management
The VOSS-4-UC MOH File Management feature allows administrators to carry out a
number of tasks within the Admin Portal to manage MOH servers and files, including
the upload of MOH files to Unified CM.
MOH file management in VOSS-4-UC consists of a number of steps:
- Manage CUCM MOH Clusters.
- Upload MOH .wav files to VOSS-4-UC.
- Upload MOH .wav files to CUCM MOH clusters.
- Add and manage MOH Audio Sources for use
in VOSS-4-UC (for example line and hunt group management).
Note
If a .wav file is deleted from VOSS-4-UC, it is not removed from CUCM MOH clusters.
CUCM MOH Clusters
Unified CM clusters can be managed from the
Manage MOH Clusters menu.
- Click Add to start the task.
- MOH Cluster details:
- Cluster Name: add a name for the CUCM MOH cluster, this can be the same as the Unified CM Cluster name or a unique name.
- Publisher Server Name: the drop-down shows a list of Unified CM publisher servers added at the hierarchy, select the required one.
- Publisher Hostname or IP Address: populated based on the Server Name chosen, this must match the SERVICE_PROVIDER_SPACE hostname or IPv4 address of the CUCM publisher server.
- Publisher Username: username of a user which has administrative access to the Unified CM server GUI.
- Publisher Password: password of the user.
- Subscriber Details: add the details of the subscriber servers which are part of the Unified CM cluster.
- Enable Is Music Server if the subscriber performs the role of Music on Hold. MOH Files are only uploaded to the subscriber servers which have Is Music Server enabled.
- Click Save to carry out the task.
Add, Manage Files and Upload to MOH Cluster
This functionality allows an administrator to add MOH files to VOSS-4-UC by uploading them.
Optionally, the MOH file can also be uploaded to an applicable CUCM at the same time as
adding it to VOSS-4-UC or after the file is already in VOSS-4-UC.
From the Manage Files and Upload to MOH Cluster menu, MOH .wav files
can be:
- Uploaded to VOSS-4-UC.
- Uploaded to a CUCM MOH Cluster: files are uploaded to the publisher server, as well as the subscriber servers which have
the Is Music Server check box enabled.
Click Add to start the task.
Click Browse to select the .wav file from your file system to show in
the Filename input box and to upload it.
An optional Description can be added to the uploaded filename.
Select the CUCM MOH Cluster.
If a CUCM MOH Cluster is not selected, then the file is only uploaded to VOSS-4-UC.
Note
- When uploading files at site level the CUCM MOH Cluster is automatically selected based on the site Network Device List (NDL).
- Uploading files to the pre-release version of CUCM 12.5.1 SU1(12.5.1.11900-20) will fail.
Click Save to complete the task.
Notes on management tasks:
- If a file with same name as an existing file is uploaded at the same hierarchy,
then the existing file will be deleted automatically.
- A .wav file that has been uploaded to VOSS-4-UC previously can be re-uploaded to the same CUCM MOH Cluster again or another CUCM MOH cluster.
- If a .wav file is deleted from VOSS-4-UC, it is not removed from CUCM MOH clusters.
Upload Multiple Files to MOH Clusters (Optional)
Two side-by-side transfer boxes are available from the
Upload Multiple Files to MOH Clusters menu to add uploaded
files in VOSS-4-UC to MOH Clusters.
To carry out multiple uploads, select CUCM MOH clusters
and MOH file names from the Available transfer boxes.
Click Save to complete the task.
MOH Audio Sources
In order to make use of the MOH files that have been uploaded
to CUCM MOH clusters, a MOH Audio Source instance needs to be created:
To add a MOH Audio Source:
Choose the Add MOH Audio Source menu:
CUCM MOH Cluster: the CUCM MOH Cluster where the Audio Source will be added to.
MOH Audio Source Name: a descriptive, unique name for the MOH Audio Source.
MOH Audio Stream Number: select an available audio stream number.
MOH Audio Stream File: select a MOH File which has been uploaded to the chosen MOH CUCM Cluster.
Note that:
- stream numbers in use will not show
- 051 is reserved for a fixed MOH audio source and is not shown
MOH Audio Source File: the file previously uploaded to the CUCM MOH cluster.
To manage MOH Audio Sources:
Additional details for a selected Audio Source can be managed.
Choose the Manage MOH Audio Source menu:
- MOH Audio Stream Number: read-only
- MOH Audio Source Name: read-only
- MOH Audio Source File: read-only
Announcement Settings are available for management:
- Initial Announcement: choose an available Announcement from drop-down
- Play Initial Announcement to Hunt Pilot callers: check-box enabled by default. Clear to disable when an agent is available.
- Periodic Announcement: choose an available Announcement from drop-down
- Periodic Announcement interval: Enter a value in seconds (10s-300s). Default is 30s.
- Locale Announcement: choose an available Locale from drop-down
The added MOH Audio Sources are available to:
- Manage for Lines as MOH Audio Source
as a part of Subscriber Management - see
Directory Number Advanced Information, MOH Source at Configure Lines.
- Manage for Hunt Groups as Queuing MOH Audio Source
as a part of Subscriber Management - see
Add a Hunt Group.
Relation to Upload a WAV file to Voss and CUCM cluster.
Model Details: relation/WebDriverCucmClusterMohFileUpload
- An asterisk * in the title indicates the field is mandatory.
- If a field has a default value, it is shown in the Description column.
- If the field type is an array, the Field Name has a .[n] suffix, where n is the array index placeholder.
- Object and array field names are listed to provide context. If a field belongs to an object or an array,
the full field name is shown in dot separated notation.
|
Filename * |
Select the .wav file to upload.
|
- Field Name:
File Upload.filename
- Type: String
- Format: file
|
|
MOH File Name |
Name of the MOH File
|
- Field Name:
File Upload.moh_file_name
- Type: String
|
|
|
MOH File Name |
Name of the MOH File
|
- Field Name:
File Upload.Moh.moh_file_name
- Type: String
|
|
|
CUCM MOH Cluster * |
Select the CUCM Music On Hold Cluster to upload the .wav file to.
|
- Field Name:
File Upload.Moh.gui_cucm_cluster
- Type: String
- Target: data/WebDriverCucmCluster
- Format: uri
|
|
Description |
Description of the .wav file.
|
- Field Name:
File Upload.description
- Type: String
|
|
CUCM MOH Cluster * |
Select the CUCM Music On Hold Cluster to upload the .wav file to.
|
- Field Name:
File Upload.gui_cucm_cluster
- Type: String
- Target: data/WebDriverCucmCluster
- Format: uri
|