[Index]

Model: relation/UccxServer

UCCX Servers

refer to UCCX Feature Reference

Reseller level and higher administrators can view and manage Cisco Unified Contact Center Express (UCCX) servers, typically from the Device Management menu.

Note

Set Up a Contact Center Server

  1. Log in as provider administrator or higher and navigate to the required hierarchy.
  2. Click the Add button and fill in the server details on the input form.

Data Sync of Contact Center Server

When the Contact Center server is added, you can run a pull data sync from the server to VOSS-4-UC. This can be done from the Contact Center Server input interface menu: Actions > Sync.

In addition, VOSS-4-UC also automatically creates two default Data Sync instances to manage and schedule data synchronization between the device and VOSS-4-UC. These can be seen from the Data Sync list view:

The Data Sync instances will be removed automatically when the server is deleted. The purge sync will also be executed on server deletion, thereby removing any configuration from the VOSS-4-UC system.

This relation implements the workflows to manage UCCX server connection parameters.

Model Details: relation/UccxServer

Title Description Details
Server Settings Group Assigned by FDP
  • Field Name: Server Settings
  • Type: Object
Host name or IP Address * Host name or IP Address of the UCCX server.
  • Field Name: Server Settings.host
  • Type: String
Description Description of this UCCX server.
  • Field Name: Server Settings.description
  • Type: String
Version * Version of the UCCX server. Default: 11.6.1
  • Field Name: Server Settings.version
  • Type: String
  • Default: 11.6.1
  • Choices: ["11.x / 12.x"]
Username * Username of the account used for API access.
  • Field Name: Server Settings.username
  • Type: String
Password Password of the account used for API access.
  • Field Name: Server Settings.password
  • Type: String
  • Is Password: True
Application Users Cisco Call Manager application users to use for agent device association.
  • Field Name: cucm_app_users.[n]
  • Type: Array
Cisco UCM Application User ID Select an Cisco UCM Application User ID that will be associated with Agent controlled devices. Typically the rmcm user is used for this purpose, but other users can also be configured for other purposes like call recording etc.
  • Field Name: Server Settings.cucm_app_users.[n].app_user_id
  • Type: String