.. _new-bap-features-and-services:

.. rst-class:: chapter-with-expand

Features and Services Interfaces
--------------------------------

.. _19.2.1|VOSS-539|EKB-2624:
.. _19.2.1|VOSS-539|EKB-2621:
.. _19.3.3|VOSS-687|EKB-5388:
.. _20.1.1|VOSS-687|EKB-5388:
.. _20.1.1|VOSS-670|EKB-5817:

The Business Administration Portal (BAP) allows you to easily view and manage the
features or services located at any level of your organization.

Features and services that may be available on your side menu according
to your role and that can be managed, include:

* Sites and Site Defaults (:ref:`new-bap-site-management-dashboard`)
* Number Management, i.e. internal and external numbers (including number associations),
and Lines (:ref:`new-bap-number-management-dashboard`)
* Subscribers (Users) (:ref:`new-bap-subscribers-dashboard`)
* Phones (:ref:`phones-dashboard`)
* Voicemail (:ref:`voicemail-dashboard`)
* Extension Mobility (:ref:`extension-mobility-dashboard`)
* Webex Teams (user and license management - :ref:`webex-teams-dashboard`)
* Contact Center (agents, teams, skills and resource groups - :ref:`BAP_UCCX-Feature-Reference`)
* Hunt Groups (members and groups - :ref:`hunt-groups-dashboard`)
* Call Pickup Groups (members and groups - :ref:`call-pickup-groups-dashboard`)

.. _manage-feature-or-service:

Manage a Feature or Service
...........................

.. note::

The Business Administration Portal (BAP) interface menus and functionality
is defined as an interface type in VOSS-4-UC, along with the required role
based access.

A default interface type is provided. Menus, features and functionality
described here may not be available if your administrator has created
a Business Admin Portal Custom Interface for you.

Field Display Policies for features on Business Admin Portal Custom Interface
are available to manage the available panels on the detail feature dashboard.

Common feature management tasks such as listing, adding, deleting and editing can
be carried out by navigating to the required organization selection and selecting
the feature menu.

You may be prompted to select a organization level from the pop up. Otherwise,
click **Organization Selection** and choose the organization level. See: :ref:`new-gui-hierarchy-navigation`.

.. _menu-landing-page:

Menu Landing Page
.................

Selecting the menu opens the **Menu Landing Page**.

The menu landing page dashboard provides an entry point to easily manage a feature
or service.

The following types of controls may be available:

* **Counters** item counts, for example the number of Sites, Internal Inventory,
External Inventory, Lines, Subscribers, etc. Click on the counter to access the
list view for that item.

|new-bap-phones-counter-card|

* **Quick Actions** - a group of links to carry out feature management.

Some feature details can be managed from a pop up launched from a Quick Action
or panel link (for example, Delete). If available, the **View** hyperlink (for example
View Sites, View Internal Inventory, and so on) also provides access to the list
view for that item and its associated controls.

Select a feature Quick Action or panel link to manage the feature item, for example
Add, Delete, Edit.
* **Graphs and Charts** - only when data is available, visual displays provide you
with a quick view of metrics of the feature, for example the **License Usage**
for the **Webex teams** feature at an organization level.

|new-bap-webex-license-usage-graph|

On Usage charts that illustrate time periods, for example **Usage Growth**, you
can configure the chart to display in either weeks or months using a drop-down
located in the top right-hand corner of the chart.

|bapv2-usage-growth_b|

* For details on a *general* feature management, see: :ref:`new-bap-user-interface-controls`.
* For details on a *specific* feature management, see: :ref:`feature-detail-dashboard`
and topics on the specific feature.
* For the **List View** of a feature, see: :ref:`new-bap-list-filter`.

.. _feature-detail-dashboard:

Feature Detail Dashboard
........................

This topic describes the common controls and functionality that you may find when
you select an individual instance row in the list view.
To see details on a *specific* feature or device, refer to the topics for it.

The dashboard interface shows components of a feature in a *panel layout*, for
example a panel layout of **Subscribers** services, with:

1. User Details
2. Quick Actions
3. Phones
4. Jabber Devices
5. Extension Mobility
6. Voicemail
7. Single Number Reach
8. Webex Teams

|bapv2-sub-feature-detail-dash|

The available panels may vary according to the custom interface and Field Display
Policy applied to your role. Component Device or Service management panels as well
as a Quick Action panel with tasks to carry out on the instance are available to
offer a single overview of the feature or device.

* When editing an *existing* instance:

The navigation header row shows the organization level and instance name as endpoint.
* When adding a *new* instance:

The navigation header organization endpoint shows as **/New Record** until
the instance is named and saved.

Some panels allow you to edit contents inside it, for example a subscriber's
User Details. Other panels may be a table or a control that opens a pop-up input form.
Hover over the input box or control on the form to see its tooltip if available.
Fields on a form that cannot be edited, are greyed out and when you move off a
mandatory input field without completing it, a "required" notification shows in red.
Panels may also show hyperlinks to further properties so that you can for
example easily inspect Line details when inspecting one or more lines on a Phone.

Some detail forms also show a hyperlink to further properties so that you can for
example easily inspect Line details when inspecting a line on a Phone.

|new-bap-settings-detail-hyperlink|

.. raw:: pdf

PageBreak oneColumn

.. note::

When you add or update details on the **Feature Detail Dashboard**, or you are
about to navigate away from it, a pop-up notice will remind you to save your
changes before you navigate away from the feature detail dashboard.

Panels on the dashboard that allow you to add one or more devices or services may
also show a "**+**".

Otherwise, where details allow for multiple properties, (for example **Lines** for
a Phone), the panel control can be presented as a table with controls so that rows
can be reordered (by dragging, dropping and saving), cloned or deleted.

|new-bap-detail-card-table-layout|