Reseller level and higher administrators can view and manage Cisco Unified Contact Center Express (UCCX) servers, typically from the Device Management menu.

Note

Network Device Lists must always be updated to include the UCCX server, even when a single server is used per customer.
Multiple UCCX servers can be configured for a single customer. In this case, the relevant Network Device Lists be updated with the UCCX server references.
Cisco Unified CM and UCCX server integration should also be carried out as pre-configuration for this feature to work correctly.

When the Contact Center server is added, you can run a pull data sync from the server to VOSS-4-UC. This can be done from the Contact Center Server input interface menu: Actions > Sync.

In addition, VOSS-4-UC also automatically creates two default Data Sync instances to manage and schedule data synchronization between the device and VOSS-4-UC. These can be seen from the Data Sync list view:

The Data Sync instances will be removed automatically when the server is deleted. The purge sync will also be executed on server deletion, thereby removing any configuration from the VOSS-4-UC system.

This relation implements the workflows to manage UCCX server connection parameters.

Model Details

An asterisk * in the title indicates the field is mandatory.
If a field has a default value, it is shown in the Description column.
If the field type is an array, the Field Name has a .[n] suffix, where n is the array index placeholder.
Object and array field names are listed to provide context. If a field belongs to an object or an array, the full field name is shown in dot separated notation.

Title

Description

Details

Server Settings

Group Assigned by FDP

Field Name: Server Settings
Type: Object

Host name or IP Address *

Host name or IP Address of the UCCX server.

Field Name: Server Settings.host
Type: String

Description

Description of this UCCX server.

Field Name: Server Settings.description
Type: String

Version *

Version of the UCCX server. Default: 11.6.1

Field Name: Server Settings.version
Type: String
Default: 11.6.1
Choices: ["11.6.x"]

Username *

Username of the account used for API access.

Field Name: Server Settings.username
Type: String

Password

Password of the account used for API access.

Field Name: Server Settings.password
Type: String
Is Password: True

Application Users

Cisco Call Manager application users to use for agent device association.

Field Name: cucm_app_users.[n]
Type: Array

Cisco UCM Application User ID

Select an Cisco UCM Application User ID that will be associated with Agent controlled devices. Typically the rmcm user is used for this purpose, but other users can also be configured for other purposes like call recording etc.

Field Name: Server Settings.cucm_app_users.[n].app_user_id
Type: String

Model: relation/UccxServer

UCCX Servers

Model Details