Model: device/uccx/Agent

• An asterisk * in the title indicates the field is mandatory.
• If a field has a default value, it is shown in the Description column.
• If the field type is an array, the Field Name has a .[n] suffix, where n is the array index placeholder.
• Object and array field names are listed to provide context. If a field belongs to an object or an array, the full field name is shown in dot separated notation.

Title

Description

Details

ID

Field Name: id Type: String

User ID

User ID of this Agent.

Field Name: userID Type: String

First Name

First name of this Agent.

Field Name: firstName Type: String

Last Name

Last name of this Agent.

Field Name: lastName Type: String

Extension

IPCC extension of this Agent.

Field Name: extension Type: String

Type

User type i.e. either an Agent or Supervisor.

Field Name: type Type: String Choices: ["Agent", "Supervisor"]

Alias

Alias for this Agent.

Field Name: alias Type: String Pattern: |[^`~@#!$%\^&\*\(\)\-_\+=\{\}\[\]\|\\/:;'\?"\.,<>]{1,31}|[^`~@#!$%\^&\*\(\)\-_\+=\{\}\[\]\|\\/:;'\?"\.,<>]{1,1}[^`~@#!$%\^&\*\(\)\+=\{\}\[\]\|\\/:;'\?",<>]{1,29}[^`~@#!$%\^&\*\(\)\-_\+=\{\}\[\]\|\\/:;'\?"\.,<>]{1,1}

Team

The team this Agent is assigned to.

Field Name: teamName Type: String Target: device/uccx/Team Target attr: name Format: uri

Resource Group

Resource group this Agent belongs to.

Field Name: resourceGroupName Type: String Target: device/uccx/ResourceGroup Target attr: name Format: uri

Automatic Available

Is this Agent automatically available.

Field Name: autoAvailable Type: Boolean

Skills

Skills that this Agent has.

Field Name: skills.[n] Type: Array

Competence Level

Agent's competency level for this skill. Default: 5

Field Name: skills.[n].competencelevel Type: Integer Default: 5 Choices: ["1", "2", "3", "4", "5", "6", "7", "8", "9", "10"]

Skill

Skill name.

Field Name: skills.[n].skillName Type: String Target: device/uccx/Skill Target attr: name Format: uri