.. _unified-messaging-account:


Unified Messaging Account
-------------------------




.. _19.1.1|VOSS-509:

Overview
........

Unified Messaging (Single Inbox) is a Cisco Unity Connection service that enables
users to have a single inbox in their e-mail client that is used for their e-mail
as well as their Voicemail.

.. note::

   * VOSS-4-UC only supports either the Exchange or Office 365 Unified Messaging
     Service, MeetingPlace is **not** supported.
   * Only **one** Unified Messaging Account (Single Inbox) per Subscriber can be
     added by VOSS-4-UC.
     However, if an existing Cisco Unity Connection subscriber is imported into
     VOSS-4-UC already has more than one account, then all associated services are
     imported, and will be available in VOSS-4-UC.
   * Administrators must manually sync VOSS-4-UC with Cisco Unity Connection to
     obtain the required Unified Messaging Services. A manual sync must also be
     done whenever changes are made to the Cisco Unity Connection server.
   * VOSS-4-UC does not automatically integrate Cisco Unity Connection Servers with
     Microsoft Exchange, the details for that process can be found here:
     https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx.html
   

The following Cisco Unity Connection settings, set to 'True' (On), are included
in Unified Messaging:

* EmailAddressUseCorp - Use Corporate Email Address
* EnableMailboxSynchCapability - Synchronize Connection and Exchange Mailboxes
  (Single Inbox)
 
The following two models were added to the Model Type List **CUCXN Overbuild Resources**
for Unified Messaging:

* device/cuc/ExternalService
* device/cuc/ExternalServiceAccount (the actual Cisco Unity Connection User's
  model which contains their Unified Messaging Account)
  
VOSS-4-UC also added a new Model Type list **CUCXN Unified Messaging Services**,
and added the same two Models: device/cuc/ExternalService and device/cuc/ExternalServiceAccount



Procedure
.........

1. Choose **Subscriber Management > Voicemail**.
#. Click on the subscriber for whom you want to add the unified messaging service.
#. On the **CUC Account** tab, click **Unified Messaging Account +** and choose the
   **Unified Messaging Service** from the drop-down list.
#. Click **Save** when complete.