.. _associate_voice_mail_services_to_customer:

Associate Voice Mail Services to Customer
-----------------------------------------

Before You Begin
................

* To associate Voice Mail Service with a customer, the Voice Mail Service must
  be created before starting this procedure. See :ref:`create_voice_mail_service`.
* If the **Integrate with Cisco Unified CM** check box was selected when the Voice
  Mail services was created, a customer dial plan and a site dial plan must be
  created before a Voice Mail Service can be associated with a customer; otherwise
  the association will fail.

Procedure
.........

1. Log in as provider or reseller administrator.
2. Set the hierarchy path to the customer to which you want to associate
   the Voice Mail Service.
3. Choose **Services > Voice Mail > Associate Voice Mail Service to Customer**.
4. Click **Add** to associate Voice Mail Service to a customer.
5. From the **Voice Mail Service** drop-down, choose the name of the Voice Mail
   Service that has been defined by the provider and available to this customer.
6. Click **Save** to associate the Voice Mail Service with the customer.
   The association appears in the list. When the Voice Mail Service is
   associated with a customer and the **Integrate with Cisco Unified CM** check box
   was selected for the Voice Mail Service, the following is provisioned based on
   the deployment mode of the Voice Mail server:

   +-----------------+----------------------+---------------------------+
   | Voice Mail      | Cisco Unified        |                           |
   | Deployment Mode | Communications       | Cisco Unity Connection    |
   |                 | Manager              |                           |
   +=================+======================+===========================+
   |                 | Creates Integration  | Creates customer-specific |
   |                 | at customer level:   | Port Group, ports (3),    |
   | Dedicated       | SipTrunk, Route      | route partition, calling  |
   |                 | Group, AllowVm route | search space and user     |
   |                 | partition            | template                  |
   +-----------------+----------------------+---------------------------+
   |                 | Creates Integration  | Creates new tenant        |
   |                 | at customer level:   | (partition), port group,  |
   | Partitioned     | SipTrunk, Route      | ports (3), route          |
   |                 | Group, AllowVm route | partition, calling search |
   |                 | partition            | space and user template   |
   +-----------------+----------------------+---------------------------+

   Note: The deployment mode for the Voice Mail service is determined by
   the mode selected when the Cisco Unity Connection is first added to
   VOSS-4-UC using **Device Management > CUC**.