Modify a Call Handler (Auto Attendant)

  1. Log in as provider, reseller or customer administrator.

  2. Make sure that the hierarchy path is set to the correct hierarch level.

  3. Choose Services > Auto Attendant > Call Handler.

  4. Click the Call Handler that you want to modify.

  5. From the Call Handler Basics tab, edit the settings from the following drop-downs if required: Pilot, Time Zone, Schedule, Phone System, Language, Partition Name and Call Handler Owner.

    • If the Pilot is updated, the Route List input field needs to be completed.
    • Choosing an ‘owner’ from the Owner drop-down list in the Call Handler Owner section of the screen, associates a Unity Connection user to the owner of this call handler.

  6. From the Transfer Rules tab, enable or disable the required transfer rules. Note that the Standard transfer rule can not be disabled.

    By default the Transfer Call To action is set to Greeting. If the action is changed to Extension or URl, additional controls are exposed that allow you to enter an extension number or URl as well as the transfer type (Release to Switch or Supervise Transfer).

  7. From the Caller Input and Greetings tabs respectively, edit the default caller input and greeting settings.

    Additional fields are exposed when choosing certain options. For example, when you choose the User with Mailbox call action on the Caller Input tab, the User with Mailbox and Transfer / Greeting fields are exposed.

    Refer to “System Call Handlers” in the “Cisco Unity Connection System Administration Guide” for more information about the Call Handler feature.

  8. From the Record/Playback tab, configure the greeting that you want to record and playback on the chosen extension. This interface allows administrators to trigger a call to a physical device, which allows for recording or playback of a greeting. The extension to dial must be an accessible extension for the administrator (or user) to answer and record or listen to greetings.

    1. Select an extension from the drop-down, or manually type in the number of the device you want to call to record or listen to a greeting.
    2. Select the Specific Greeting check box if you want to record or playback a greeting for Standard, or Busy, etc. Otherwise the action will apply to the main Call Handler.
    3. The duration is the time (in seconds), that the system will allow to record a greeting, and does not apply when playing back a recording. This is an important timer, as setting this too low, might result in incorrect configuration.

    Important

    Do not click Save on this form, go to Action > Record Greeting or Action > Playback Greeting to save these settings.

  9. On the Upload Greeting tab, from the Greeting File drop-down, choose the greeting file (.wav) to upload to the call handler, and then configure the specific greeting (if required), see Manage Greeting Files.

    See also: Call Handler Field Descriptions.

  10. Click Save when complete to save the changes to the Call Handler in VOSS-4-UC and Cisco Unity Connection.

Note

To delete a Call Handler, click on the Call Handler you want to delete and then click Delete on the button bar. From the popup window, click Yes to confirm the deletion.