Tag CTI Port as Contact Center Agent Line

Procedure

  1. Choose Subscriber Management > Agent Lines.
  2. Choose Hierarchy Provider > Reseller > Customer > Site.
  3. Click Add to create a new CTI port.
  4. From the Device Type drop-down, choose Phone.
  5. From the Device Name drop-down, choose a port from the list of device names.
  6. From the Line drop-down, choose the Line.
  7. From the Application User drop-down, choose pguser.
  8. Click Save.
  9. Repeat the steps for both LCP and RCP ports.