How to Set Up a Contact Center Service

Procedure

1. Log in as provider administrator at the customer hierarchy.
2. Choose Services > Contact Center > Services menu to add a Contact Center Service.
3. Click Add to add a new Contact Center Service, complete the fields, and then click Save.

Note

• Customer & Site Dial Plan is required to add a Contact Center Service.
• Only ONE instance of Contact Center Server can be created for a Cisco Unified Communications Manager cluster.
• Only ONE instance of Contact Center Service can be created for a Contact Center Server.
• For CUSP only ONE trunk of type CUSP needs to be added.
• For deleting a server, ensure the service is deleted first.