Quick Add Subscriber: Overview

Quick Add Subscriber provides a single page where you can:

  • Add users to Unified Communications Manager
  • Provision a Voice service for Unified Communications Manager users. See Provision the Voice Service for more details.
  • Add users to Voicemail and WebEx accounts
  • Provision users with services, such as Single Number Reach, Webex Teams, Extension Mobility, and Jabber Devices (Mobile Identity)
  • Add lines for Unified Communications Manager users
  • Associate a Device Pool directly from the interface to a subscriber’s newly associated devices or services other than the Device Pool provided in the Site Defaults Doc (SDD) or reference Configuration Template (CFT) in the Quick Add Group (QAG). See Quick Add Subscriber Device Pool for more details.
  • Associate Calling Search Space (CSS) values to a subscriber’s newly associated lines, devices or services other than the CSS’s provided in the Site Defaults Doc (SDD) or reference Configuration Template (CFT) in the Quick Add Group (QAG), by selecting a Class of Service (CoS) directly from the interface. See Quick Add Subscriber Class of Service for more details.

Quick Add Subscriber supports many user types, including:

  • LDAP users
  • Unified Communications Manager integrated users
  • LDAP-integrated users on Unified Communications Manager
  • Manually created users

If the Default Self-service Language is set on the SDD, Users will be assigned the corresponding Self-service language.

Quick Add Group is a collection of templates that configure the subscriber features. Quick Add Group is required to use Quick Add Subscriber.

Note

To add subscribers using Quick Add Subscriber, a default user template called “voicemailtemplate” must exist on the Unified CM. It is possible, through Dial Plan management, to change this default by editing the Default CUC User Template value in the Site Defaults reference.

For self-provisioned phones to show as being associated with a Subscriber, perform a Cisco Unified Communications Manager Data Sync after setting up a self-provisioned phone.

Any modifications of the added subscriber and associated services are done from the respective service menu items.

The input form on the user interface shows a number of check boxes to enable user services such as Voicemail, WebEx, Single Number Reach, Webex Teams (Webex Teams Quick Add), etc. If the Entitlement profile selected on the Quick Add Subscriber form does not include a particular service, then the check boxes for that service is not available. For example, if the selected Entitlement profile for the Subscriber does not include Voice services, then the check boxes for Voice, Jabber, and Self Service ID will not show on the form. The choice of Entitlement profile will filter the available options in the Phone Type drop-down to show only the enabled devices in the Entitlement profile.

For the Voicemail service, controls will also not be available if the site’s Site Defaults Doc has no default value on the CUC Defaults tab for the Default CUC Subscriber Template. This default value (voicemailusertemplate) should already exist on the Unified CM and is automatically populated on an HCS system when a VoiceMail Pilot is created. A Cisco Unity Connection device must also be configured at the related NDL (Network Device List) at site level.

While the GUI hides controls if services are not available, API and Bulk Load operations have Provisioning Workflow checks for the presence of the Default CUC User Template in the Site Defaults Doc and a configured WebEx Server in the NDL before the selected services can be added.

If no Unified CM has been configured at the hierarchy that the Subscriber belongs, then Quick Add Subscriber bulk load transactions and API calls will show a warning message: No Call Manager has been configured.

Webex Teams Quick Add

If you select the Webex Teams check box, the Webex Teams User Template drop-down is exposed. From this, you can select the Webex Teams User Template to use for the user. This selection overrides the default user template referenced in the Quick Add User Group associated to the user. If a Webex Teams User Template is not selected from the drop-down, selection falls back to the Webex Teams User Template referenced in the associated Quick Add User Group. If you want customized values, clone the Webex Teams User Template (Customizations > Configuration Templates) and edit as required.