Manually Disable User Account

Usually, a user account is disabled when the password has expired. However, an administrator can manually disable a user account at any time.

Note

Manually disabling a user is preferred to manually locking out a user as you can provide the reason for disabling.

Procedure

1. Log in as provider, reseller, or customer admin.
2. Choose User Management > Users.
3. Click the user whose account you want to disable.
4. Click the Account Information tab.
5. Select the Disabled check box.
6. Enter the reason the account is disabled in the Reason for Disabled field. This reason will be displayed to the user when the next login attempt fails.
7. Click Save.