Replace Phone: Overview

Note

• This software release currently only fully supports the replacement of an existing desk phone type with any other desk phone type.

The Replace Phone feature is typically used when you want to choose a new phone for a user or when a phone type is no longer supported.

The feature provides an easy way to replace an existing (old) phone with a different phone model, while retaining as much of the old phone’s configuration as possible. It performs the following:

• copies the old configuration.
• deletes the old phone
• adds the replacement (new) phone along with the old configuration
• updates user information to reflect the change in the controlled devices

Note

• Speeddial, Busy Lamp Field, Blf Directed Call Park, and Services settings are not copied from the old phone configuration. Configure these settings manually on the appropriate tab on the replacement phone Phones screen if required. See “Configure Phones”.
• If the new phone has attributes that were not present on the old phone, you must manually set the required values if the default values are not appropriate. Alternatively, you can select an optional configuration template, which will override the configuration copied from the old phone as well as any manual settings.

If you need a customized Phone Template, a default template can be cloned, renamed and modified from Customizations > Configuration Templates. This customization is then available in the Phone Button Template drop-down of the Replace Phone feature.

See “Configuration Templates” for more details if required.