Unified Messaging Account

Unified Messaging (Single Inbox) is a Cisco Unity Connection service that enables users to have a single inbox in their e-mail client that is used for their e-mail as well as their Voicemail.

Note

• VOSS-4-UC only supports either the Exchange or Office 365 Unified Messaging Service, MeetingPlace is not supported.
• Only one Unified Messaging Account (Single Inbox) per Subscriber can be added by VOSS-4-UC. However, if an existing Cisco Unity Connection subscriber is imported into VOSS-4-UC already has more than one account, then all associated services are imported, and will be available in VOSS-4-UC.
• Administrators must manually sync VOSS-4-UC with Cisco Unity Connection to obtain the required Unified Messaging Services. A manual sync must also be done whenever changes are made to the Cisco Unity Connection server.
• VOSS-4-UC does not automatically integrate Cisco Unity Connection Servers with Microsoft Exchange, the details for that process can be found here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx.html

The following Cisco Unity Connection settings set to ‘True’ (On), are included in Unified Messaging:

• EmailAddressUseCorp - Use Corporate Email Address
• EnableMailboxSynchCapability - Synchronize Connection and Exchange Mailboxes (Single Inbox)

The following two models were added to the Model Type List CUCXN Overbuild Resources for Unified Messaging:

• device/cuc/ExternalService
• device/cuc/ExternalServiceAccount (the actual Cisco Unity Connection User’s model which contains their Unified Messaging Account)

VOSS-4-UC also added a new Model Type list CUCXN Unified Messaging Services, and added the same two Models: device/cuc/ExternalService and device/cuc/ExternalServiceAccount.