Session Limits

The numbers below represent the default and maximum values.

• global administration: 200 (includes non-customer admins as well as service provider and reseller admins). This limit also includes API clients configured as Admin Users.

• global self-service: 20,000 - This is the total number of self-service users logged into the system - both active and inactive.

• per customer administration: 10 (this should be set to a lower value in some cases). The Partner must first “reserve” a number of non-customer admin sessions from the global limit of 200 noted above. The remaining admins can be allocated to customers. Based on the expected number of customers, the Partner can then set the per customer admin limit.

  For example, if the Partner wishes to “reserve” 20 admin sessions for non-customer use, that would leave 180 available for customer use. If a total of 40 customers is expected, the Partner should set the per customer admin limit to no more than 180/40 = 4 (rounded down from 4.5). In this example, a maximum of 40 x 4 = 160 admin sessions can be allocated to customer-level admins. This would effectively reserve 200-160 = 40 admins for the Partner to use.

• per customer self-service: 1000