Associate Voice Mail Services to Customer¶
Before You Begin¶
- To associate Voice Mail Service with a customer, the Voice Mail Service must be created before starting this procedure. See Create Voice Mail Service.
- If the Integrate with Cisco Unified CM check box was selected when the Voice Mail services was created, a customer dial plan and a site dial plan must be created before a Voice Mail Service can be associated with a customer; otherwise the association will fail.
Procedure¶
Log in as provider or reseller administrator.
Set the hierarchy path to the customer to which you want to associate the Voice Mail Service.
Choose Services > Voice Mail > Associate Voice Mail Service to Customer.
Click Add to associate Voice Mail Service to a customer.
From the Voice Mail Service drop-down, choose the name of the Voice Mail Service that has been defined by the provider and available to this customer.
Click Save to associate the Voice Mail Service with the customer. The association appears in the list. When the Voice Mail Service is associated with a customer and the Integrate with Cisco Unified CM check box was selected for the Voice Mail Service, the following is provisioned based on the deployment mode of the Voice Mail server:
Voice Mail Deployment Mode Cisco Unified Communications Manager Cisco Unity Connection Dedicated Creates Integration at customer level: SipTrunk, Route Group, AllowVm route partition Creates customer-specific Port Group, ports (3), route partition, calling search space and user template Partitioned Creates Integration at customer level: SipTrunk, Route Group, AllowVm route partition Creates new tenant (partition), port group, ports (3), route partition, calling search space and user template Note: The deployment mode for the Voice Mail service is determined by the mode selected when the Cisco Unity Connection is first added to VOSS-4-UC using Device Management > CUC.
