.. _unlock_a_locked_out_user:

Unlock a Locked Out User
------------------------

If a user is locked out on account of a credential policy violation, an
administrator responsible for the user can unlock the user's account.

Procedure
.........

1. Log in as provider, reseller, or customer admin.
2. Choose **User Management > Users**.
3. Click the user whose account you want to unlock.
4. Click the **Account Information** tab.
5. Clear the **Locked** check box.
6. Click **Save**.