Provider Core Feature Guide
###########################



.. toctree::
   :maxdepth: 1

   /src/user/src-user-index-core-feature-provider-whatsnew
   /src/user/conventions-used-in-this-guide



------------
Introduction
------------

.. toctree::
   :maxdepth: 1

   

Overview      
========      


.. toctree::
   :maxdepth: 1

   /src/user/workflow
   /src/user/reference-browser-support
   /src/user/reference-Cisco-compatibility-matrix
   /src/user/concepts-GUI-accessibility
   
   
Accessing the Admin GUI      
=======================      

.. toctree::
   :maxdepth: 1

   /src/user/tasks-admin-gui-access
   
   
   

User Interface
==============


.. toctree::
   :maxdepth: 1

   /src/user/concepts-admin-user-interface
   /src/user/concepts-user-interface-controls
   /src/user/concepts-common-tasks
   /src/user/new/concepts-search-drop-down-list   
   

Search
======

.. toctree::
   :maxdepth: 1

   /src/user/concepts-search
   /src/user/reference-search-syntax
   /src/user/reference-searchable-fields



-------------
Configuration
-------------


.. toctree::
   :maxdepth: 1

   /src/user/concepts-fulfillment-procedures-overview
   /src/user/p_example-fulfillment-procedures
   /src/user/roles
   /src/user/unicode-limitations   
   


--------------------
Hierarchy Management
--------------------



.. toctree::
   :maxdepth: 1

   /src/user/concepts-hierarchy
   /src/user/concepts-hierarchy-parent-child
   /src/user/concepts-hierarchy-security
   /src/user/concepts-navigating-the-hierarchy
   /src/user/cucdm-hierarchy
   /src/user/p_create-provider
   /src/user/p_create-reseller
   /src/user/p_create-customer
   /src/user/p_create-site
   /src/user/create-intermediate-node
   /src/user/purge-delete-hierarchy
   /src/user/p_delete-issues-in-managed-services
   /src/user/set-lang-hierarchy-node




-----------------
Device Management
-----------------


.. toctree::
   :maxdepth: 1


HCM-F Device
============


.. toctree::
   :maxdepth: 1

   /src/user/p_create-hcm-f-device


Unified CM Configuration in VOSS-4-UC
=====================================

.. toctree::
   :maxdepth: 1


   /src/user/p_cucm-config-in-cucdm
   /src/user/p_set-up-cisco-unified-communications
   /src/user/set-up-imp-servers
   /src/user/imp-server-configuration
   /src/user/migrate-cup-to-unified-cm
   /src/user/deleting-a-cucm-server
   /src/user/configure-regions
   /src/user/delete-region
   /src/user/manage-softkey-templates   


Cisco Unity Connection
======================

.. toctree::
   :maxdepth: 1


   /src/user/set-up-cisco-unity-connection
   /src/user/deleting-a-cuc-server


Set Up Cisco Emergency Responder 
================================

.. toctree::
   :maxdepth: 1

   /src/user/set-up-cer
   /src/user/associate-cer-with-customers
   /src/user/view-associated-clusters-on-cer


UCCX 
====

.. toctree::
   :maxdepth: 1

   /src/user/concepts-contact-server-device



WebEx
=====

.. toctree::
   :maxdepth: 1



   /src/user/data-c_concepts_webex
   /src/user/data-r_reference-webex-field-reference
   /src/user/data-c_concepts-device-model-mapping
   /src/user/data-c_concepts-webex-overrides
   /src/user/set-up-cisco-webex


Customer Equipment
==================


.. toctree::
   :maxdepth: 1


   /src/user/provision-customer-equipment


IOS Device Management
=====================   


.. toctree::
   :maxdepth: 1


   /src/user/ios-device-management
   /src/user/p_ios-device-configuration
   /src/user/ios-device-management-workflow   
   /src/user/p_lbo-conf-triggered-events
   /src/user/p_lbo-events-cmds-macros
   /src/user/mgcp_analog_gateway_events_ios_commands
   /src/user/translation-rule-numbering
   /src/user/set-up-ios-trigger
   /src/user/clone-ios-trigger
   /src/user/set-up-ios-device
   /src/user/analog-gateway_f3546
   /src/user/p_set-up-an-analog-gateway-f3546
   /src/user/set-up-sip-local-gateway
   /src/user/del-local-sip-gw
   /src/user/update-sip-local-gw 
   /src/user/ios-gw-manual-config
   /src/user/sip-local-gw-to-site   
   /src/user/disassoc-sip-local-gw-site   
   /src/user/view-ios-commands-log
   /src/user/consolidate-ios-cmds
   /src/user/regen-ios-cmds


Prime Collaboration Assurance
=============================

.. toctree::
   :maxdepth: 1


   
   /src/user/p_role-mapping-for-prime-collaboration
   /src/user/p_pca-integration-with-cucdm-10_6x


Microsoft Devices
=================

.. toctree::
   :maxdepth: 1

   /src/user/microsoft/core-intro-microsoft-device-mgt


Active Directory Server
=======================

.. toctree::
   :maxdepth: 1

   /src/user/microsoft/active-directory-server-configuration-parameters

Skype for Business Server
=========================

.. toctree::
   :maxdepth: 1

   /src/user/microsoft/skype-for-business-server-configuration-parameters

Exchange Server
===============

.. toctree::
   :maxdepth: 1

   /src/user/microsoft/exchange-server-configuration-parameters


Microsoft Online (Office 365 Tenant)
====================================

.. toctree::
   :maxdepth: 1

   /src/user/microsoft/microsoft-online-office-365-tenant-configuration-parameters

Skype for Business Online
=========================

.. toctree::
   :maxdepth: 1

   /src/user/microsoft/skype-for-business-online-configuration-parameters


Exchange Online
===============

.. toctree::
   :maxdepth: 1

   /src/user/microsoft/exchange-online-configuration-parameters



Clone a Device Model
====================


.. toctree::
   :maxdepth: 1


   /src/user/generic-device-model-clone



Load Balancing
==============


.. toctree::
   :maxdepth: 1


   /src/user/load_balancing
   /src/user/load-balancing-using-site-default-device-pool
   /src/user/associate-CUCM-group-to-device-pool



Network Device Lists
====================

.. toctree::
   :maxdepth: 1

   /src/user/concepts-network-device-list
   /src/user/tasks-configure-network-device-list
   /src/user/reference-network-device-list-selection-rules
   /src/user/concepts-network-device-selection-rules


---------
Data Sync
---------

.. toctree::
   :maxdepth: 1

   /src/user/concepts-data-sync
   /src/user/concepts-default-cache-control-policy
   /src/user/concepts-data-sync-key-settings
   /src/user/concepts-data-sync-types
   /src/user/concepts-data-sync-synchronous-asynchronous
   /src/user/concepts-data-sync-full-sync   
   /src/user/enable-scheduled-data-sync
   /src/user/p_run-data-sync-manually
   /src/user/data-sync-with-mtl
   /src/user/p_create-targeted-mtl
   /src/user/concepts-model-instance-filters
   /src/user/reference-model-instance-filters-examples
   /src/user/p_view-list-device-models
   /src/user/p_create-data-sync
   /src/user/reference-alert-field-descriptions


Change Notification Sync
========================

.. toctree::
   :maxdepth: 1

   /src/user/concepts-VOSS-4-UC-CNF-overview
   /src/user/concepts-setup-VOSS-4-UC-CNF-overview
   /src/user/concepts-CUCM-CNF-detailed
   /src/user/concepts-VOSS-4-UC-CNF-functionality
   /src/user/concepts-errors-troubleshooting-CNF-processes


----------------------
Customer Configuration
----------------------

.. toctree::
   :maxdepth: 1

   /src/user/concepts-cucm-group-selection
   /src/user/tasks-cucm-group-selection
   /src/user/tasks-cucm-group-counts
   /src/user/concepts-emcc   
   /src/user/concepts-emcc-group-management
   /src/user/tasks-adding-emcc-group 
   /src/user/tasks-modifying-emcc-group   
   /src/user/concepts-emcc-route-patterns
   /src/user/tasks-add-emcc-route-pattern 
   /src/user/tasks-modify-emcc-route-pattern   
   /src/user/concepts-emcc-templates
   /src/user/tasks-add-emcc-template 
   /src/user/tasks-modify-emcc-template   
   


---------------
Site Management
---------------

.. toctree::
   :maxdepth: 1

   /src/user/modify_site_default_dp
   /src/user/p_concepts-cisco_hcs_roles_and_privileges


Shared Lines
============


.. toctree::
   :maxdepth: 1


   /src/user/shared-line-across-sites
   /src/user/definitions
   /src/user/shared-line-across-sites-example
   /src/user/shared-line-across-sites-example-diagram
   /src/user/inventory-site
   /src/user/inventory-site-diagram
   /src/user/dial-plan-type-for-slas
   /src/user/cos-for-slas
   /src/user/call-forward-considerations-for-slas
   /src/user/phone-subscriber-and-quick-add
   /src/user/hunt-groups-and-call-pickup
   /src/user/hunt-groups-and-call-pickup-example
   /src/user/site-short-code
   /src/user/handling-voice-mail-to-secondary
   /src/user/shared-line-across-sites-configuration
   /src/user/notes-and-limitations




------------------------------
Set Up Northbound Notification
------------------------------



.. toctree::
   :maxdepth: 1


   /src/user/northbound-notification
   /src/user/notification-format
   /src/user/nbn-transaction-processing
   /src/user/northbound_notification_workflow
   /src/user/configure-nbn-destination
   /src/user/configure_nbn_event_attributes
   /src/user/configure-nbn-event




---------------
LDAP Management
---------------



.. toctree::
   :maxdepth: 1


   /src/user/ldap-integration
   /src/user/enable-ldap-integration
   /src/user/set-up-ldap-user-sync
   /src/user/synch-users-from-ldap
   /src/user/setup-ldap-auth-only
   /src/user/view-ldap-auth-users
   /src/user/setup-ldap-custom-role-mappings
   /src/user/reprovision-synced-ldap-users


--------------
Single Sign On
--------------



.. toctree::
   :maxdepth: 1


   /src/user/p_sso-certificate-management
   /src/user/p_set-up-single-sign-on
   /src/user/p_renew-single-sign-on
   /src/user/reference-SSO-SAML-elements



----------------------
Entitlement Management
----------------------



.. toctree::
   :maxdepth: 1


   /src/user/p_entitlement
   /src/user/p_entitlement-profile-service-levels
   /src/user/entitlement-workflow
   /src/user/add-device-type
   /src/user/create-device-group
   /src/user/create-service-catalog
   /src/user/create-service-profile




---------------
User Management
---------------



.. toctree::
   :maxdepth: 1
  

Users and Subscribers
=====================


.. toctree::
   :maxdepth: 1

   /src/user/user-management-and-subscriber-management
   /src/user/user-management-and-subscriber-management-use-cases


End-User Provisioning Workflow
==============================

.. toctree::
   :maxdepth: 1

   /src/user/p_concepts-end-user-prerequisites-for-cucm-10
   /src/user/p_tasks-end-user-provisioning-workflow


General User Management Tasks
=============================


.. toctree::
   :maxdepth: 1


   /src/user/user-management-overview_cucdm
   /src/user/create-user_cucdm
   /src/user/view-users
   /src/user/local-administrators
   /src/user/create-move-filter
   /src/user/methods_to_push_users_to_cucm
   /src/user/automatic-user-push-to-cucm
   /src/user/manual-push-users-to-cisco-unified
   /src/user/automatic-user-move
   /src/user/p_move-users-to-site
   /src/user/move-users-customer-to-site
   /src/user/p_moving-subscribers-between-sites
   /src/user/r_site2site_user_move_transaction_log_errors
   /src/user/check-user-provisioning-status_cucdm
   /src/user/sync-purge-ldap-users
   /src/user/sync-cucm-users-l
   /src/user/purge-cucm-user-from-voss4uc-only 
   /src/user/concepts-convert-user-type-ldap-local   
   /src/user/ldap-sync-actions
   /src/user/manage-duplicate-user-names
   /src/user/audit-user-data
   /src/user/assign-cred-pol-to-user
   /src/user/assign-cred-pol-to-admin
   /src/user/unlock-locked-out-user
   /src/user/unlock-locked-out-admin
   /src/user/manually-disable-user-account
   /src/user/manually-disable-admin-acct

Password Management
===================



.. toctree::
   :maxdepth: 1

   /src/user/password-management-overview
   /src/user/user-synced-from-ldap-to-voss-4-uc-no-sso
   /src/user/user-synced-from-ldap-to-voss-4-uc   
   /src/user/user-synced-from-ldap-to-cucm
   /src/user/user-synced-from-cucm-to
   /src/user/user-added-manually-via-subscriber
   /src/user/user-added-manually-from-user
   /src/user/force-user-password-change
   /src/user/force-admin-pw-change
   /src/user/manage-your-own-administrator-account
   /src/user/tasks-change-your-own-password
   /src/user/tasks-reset-your-password
   /src/user/configure-your-own-pasword-reset


Role Management
===============

.. toctree::
   :maxdepth: 1

   /src/user/concepts-support-regulatory-requirements
   /src/user/concepts-role-based-access
   /src/user/concepts-user-roles
   /src/user/role-management
   /src/user/p_clone-roles
   /src/user/p_create-sa-only-role
   /src/user/p_create-fulfillment-only-role
   /src/user/p_create_a_custom_selfservice_role
   /src/user/tasks_custom-interface-bap
   /src/user/create_a_BAP_role

   /src/user/concepts-themes
   /src/user/reference-data_Theme_field_descriptions
   /src/user/tasks-add-theme
   /src/user/tasks-import-theme
   /src/user/tasks-set-login-page-theme
   /src/user/concepts-login-banner
   /src/user/concepts-self-service-theme-customization

   /src/user/p_concepts-menu-layout
   /src/user/concepts-menu-layout-best-practices
   /src/user/tasks-menu-layout
   /src/user/reference-data_MenuLayout_field_descriptions

   /src/user/concepts-landing-page
   /src/user/tasks-landing-page
   /src/user/reference-landing-page
   /src/user/reference-data_LandingPage_field_descriptions
   /src/user/concepts-menus-landing-configurable-filters
   
   /src/user/deploy-custom-credential-policy
   /src/user/managing-session-timeout
   /src/user/concepts-timeout-limit-notifications

   /src/user/concepts-privacy-policy
   /src/user/tasks-privacy-policy
   /src/user/reference-VOSS-4-UC-cookie-policy


Access Profiles
===============

.. toctree::
   :maxdepth: 1


   /src/user/access-profiles
   /src/user/concepts-access-profile-operations
   /src/user/data-r_reference-access-profile-field-reference





Customizations
==============

.. toctree::
   :maxdepth: 1

   /src/user/concepts-GUI-customization
   /src/user/concepts-global-settings
   /src/user/concepts-field-display-policies
   /src/user/reference-field-display-policy-create-rules   
   /src/user/p_tasks-clone-field-display-policy
   /src/user/tasks-add-field-display-policy
   /src/user/reference-fdp-field-reference 
   
   /src/user/concepts-config-templates
   /src/user/workflow-for-creating-configuration-templates  
   /src/user/reference-config-template-field-reference 

   /src/user/business-admin/concepts-config-mapping-files-overview
   /src/user/concepts-dropdown-filters   
   /src/user/concepts-line-deletion-prefs

   /src/user/concepts-SMTP-server
   /src/user/concepts-email

   


Authentication Management
=========================


.. toctree::
   :maxdepth: 1

   /src/user/data-c_concepts-user-authentication
   /src/user/credential-policies
   /src/user/data-c_concepts-standard-users-and-login
   /src/user/data-c_concepts-ldap-users-and-login
   /src/user/data-c_concepts-sso-users-and-login




Subscriber and User Synchronization
===================================



.. toctree::
   :maxdepth: 1


   /src/user/subscriber-and-user-synchronization


Self Service
============

.. toctree::
   :maxdepth: 1


   /src/user/self-service-overview
   /src/user/p_r_reference-configure-self-service-and-end-users
   /src/user/tasks-self-service-links


--------------------
Dial Plan Management
--------------------


.. toctree::
   :maxdepth: 1



Dial Plan Overview
==================


.. toctree::
   :maxdepth: 1


   /src/user/p_concepts-dialplan-overview



Dial Plan Workflow
==================


.. toctree::
   :maxdepth: 1


   /src/user/dial-plan-example-workflow
   /src/user/p_create-a-customer-dial-plan
   /src/user/p_create-a-site-dial-plan
   /src/user/p_update-a-site-dial-plan
   /src/user/p_configure_class_of_service
   /src/user/macros-in-voss4uc
   /src/user/clone-class-of-service
   /src/user/configure_short_code


Number Management
=================


.. toctree::
   :maxdepth: 1


   /src/user/dn-inventory-management
   /src/user/run-dni-audit-tool
   /src/user/add-e164-inventory
   /src/user/view-e164-inventory
   /src/user/delete-e164-inventory
   /src/user/concepts-directory-number-inventory
   /src/user/view_directory_number_inventory
   /src/user/add_site_directory_numbers
   /src/user/p_concepts-directory-number-cooling    
   /src/user/directory-number
   /src/user/delete_site_directory_numbers
   /src/user/associate_range_E164_numbers_to_range_DNs
   /src/user/view_associated_range_e164_dns
   /src/user/disassociate_e164_numbers_from_range_DNs
   /src/user/associate_set_E164_numbers_to_one_DN
   /src/user/view-single-dn-associations
   /src/user/dissasociate-e164-set-from-single-dn
   /src/user/Migrate-Manually-Configured-E164-DN-Association-Translation-Patterns
   
 
Cisco Shell Schema Groups
=========================

.. toctree::
   :maxdepth: 1 
   
   /src/user/dial-plan-shell-schema-groups
   

 
Configure Cisco Unified Communications Manager Translation Patterns
===================================================================

.. toctree::
   :maxdepth: 1  
   
   /src/user/configure-cucm-translation-patterns
   
  
  
Configure Cisco Unified Communications Manager Route Patterns
=============================================================

.. toctree::
   :maxdepth: 1  
   
   /src/user/configure-cucm-route-patterns
   

Configure Directory Number Routing
==================================

.. toctree::
   :maxdepth: 1


   /src/user/configure_directory_number_routing
   

Provision Emergency Calls
=========================

.. toctree::
   :maxdepth: 1
   
   /src/user/provision_emergency_calls
   /src/user/emergency_handling
   
   
Configure SIP Route Patterns
============================

.. toctree::
   :maxdepth: 1

   
   /src/user/conf-sip-route-patterns



Configure SIP Profiles
======================

.. toctree::
   :maxdepth: 1

   /src/user/conf-sip-profiles



Configure SIP Trunk Security Profiles
=====================================

.. toctree::
   :maxdepth: 1

   /src/user/conf-sip-trunk-security-profiles



Configure SIP Trunks
====================


.. toctree::
   :maxdepth: 1


   /src/user/configure-sip-trunks
   /src/user/delete_sip_trunks
   /src/user/reset_sip_trunks
   /src/user/restart_sip_trunks



Configure Route Groups
======================


.. toctree::
   :maxdepth: 1



   /src/user/configure_route_groups
   /src/user/delete_route_groups



Configure Route Lists
=====================


.. toctree::
   :maxdepth: 1


   
   /src/user/configure_route_lists


Configure Date Time Groups
==========================


.. toctree::
   :maxdepth: 1

   /src/user/conf-date-time-groups

Configure Locations
===================


.. toctree::
   :maxdepth: 1

   /src/user/conf-locations


Configure Device Pools
======================


.. toctree::
   :maxdepth: 1


   /src/user/configure-device-pool

Associate Local Route Groups to a Device Pool
=============================================


.. toctree::
   :maxdepth: 1


   /src/user/configure_local_route_groups


Configure CTI Route Points
==========================


.. toctree::
   :maxdepth: 3


   /src/user/cfg-cti-route-pts


Configure Time Periods and Schedules
====================================


.. toctree::
   :maxdepth: 3

   /src/user/configure-time-periods
   /src/user/configure-time-schedules



---------------------
Subscriber Management
---------------------

.. toctree::
   :maxdepth: 3



General Subscriber Management Tasks
===================================

.. toctree::
   :maxdepth: 3

   /src/user/add-subscribers
   /src/user/subscribers-list-view   
   /src/user/modify-subscribers
   /src/user/delete-subscribers
   /src/user/move-subscribers  
   /src/user/concepts-class-of-service
   /src/user/tasks-class-of-service
   /src/user/configure-lines
   /src/user/delete-lines
   /src/user/add-agent-lines
   /src/user/concepts-line-search
   /src/user/concepts-phone-type-management
   /src/user/concepts-auto-phone-registration-activation-code   
   /src/user/configure-phones   
   /src/user/p_move-phones
   /src/user/p_moving-phones-from-site-to-site
   /src/user/delete-phones


Intercom Lines
==============


.. toctree::
   :maxdepth: 1


   /src/user/concepts-intercom-lines-overview
   /src/user/concepts-intercom-lines-managing
   /src/user/concepts-intercom-lines-associating-to-phones
   /src/user/concepts-intercom-lines-in-subscriber-management



Quick Add Subscriber
====================

.. toctree::
   :maxdepth: 3

   /src/user/p_data-c_concepts-quick-add-subscriber
   /src/user/p_quick-add-subscriber-device-pool
   /src/user/p_quick-add-subscriber-class-of-service
   /src/user/p_tasks-expose-COS-in-QAS
   /src/user/p_qas-config-1012
   /src/user/quick_add_group
   /src/user/quick-add-subscriber-group-default-model
   /src/user/p_quick-add-subscriber-conditions
   
   
Extension Mobility
==================
 
.. toctree::
   :maxdepth: 1

   /src/user/extension-mobility
   /src/user/concepts-extension-mobility   
   


Replace Phone
=============

.. toctree::
   :maxdepth: 3   
   
   /src/user/concepts-solutions-replace-phone
   /src/user/tasks-solutions-replace-phone



EM Login/Logout
===============

.. toctree::
   :maxdepth: 3
   
   /src/user/concepts-extension-mobility-login-logout

   

Smart Add Phone
===============

.. toctree::
   :maxdepth: 3   
   
   /src/user/p_concepts-solutions-smart-add-phone
   /src/user/tasks-solutions-smart-add-phone

Reset UC Passwords
==================

.. toctree::
   :maxdepth: 3   
   
   /src/user/concepts-reset-UC-passwords
   /src/user/tasks-reset-UC-passwords




Subscriber Workflows
====================

.. toctree::
   :maxdepth: 3

   /src/user/workflow-for-creating-configuration-templates
   /src/user/workflow-for-creating-quick-add
   /src/user/del-def-qas-group
   /src/user/create-subscribers-with-existing-users
   /src/user/create-subscribers-with-new-users
   /src/user/workflow-for-updating-subscribers
   /src/user/p_qas-workflow-for-provisioning-services-to
   /src/user/provision-voice-service
   /src/user/provision-extension-mobility-service
   /src/user/provision-voicemail-service
   /src/user/provision-webex-service
   /src/user/provision-single-number-reach
   /src/user/provision-contact-center-agent
   /src/user/provision_the_spark_service   
   /src/user/provision-jabber-device-service
   /src/user/tasks-enable-self-provisioning
   /src/user/qas-workflow-deleting-subscribers-1012
   /src/user/delete-a-subscriber
   /src/user/remove-a-user



Line Reports
============

.. toctree::
   :maxdepth: 3


   /src/user/create-site-line-report
   /src/user/view-site-line-report


Customization Reports
=====================

.. toctree::
   :maxdepth: 1


   /src/user/audit-template-customizations
   /src/user/view-template-customization-audit-reports
   /src/user/example-template-customization-audit-reports


Voicemail
=========

.. toctree::
   :maxdepth: 1

   /src/user/p_data-c_concepts-voicemail
   /src/user/data-c_concepts-voicemail-workflows
   /src/user/unified-messaging-account
   /src/user/add-alternate-extension
   /src/user/add-additional-notification-devices
   /src/user/tasks-manage-caller-input-keys   



Conferencing
============

.. toctree::
   :maxdepth: 1

   /src/user/data-c_concepts-conferencing
   /src/user/data-c_concepts-conference-workflows
   
   

Webex Teams Users
=================

.. toctree::
   :maxdepth: 1

   /src/user/concepts-spark
   /src/user/tasks-add-spark-user
   /src/user/tasks-delete-spark-user
   /src/user/concepts-webex-teams-licenses   


Reassign Services
=================

.. toctree::
   :maxdepth: 1

   /src/user/concepts-reassign-services-overview
   /src/user/concepts-reassign-services
   /src/user/concepts-reassign-services-update
   /src/user/concepts-reassign-services-profile


PLAR (Hotdial)
==============

.. toctree::
   :maxdepth: 1

   /src/user/data-c_concepts-plar-hotdial
   /src/user/data-c_concepts-plar-hotdial-workflows


Hunt Groups
===========

.. toctree::
   :maxdepth: 1


   /src/user/data-c_concepts-hunt-group-management
   /src/user/tasks-add-hunt-group   
   /src/user/data-c_concepts-hunt-group-management-workflows


Call Pickup Groups
==================

.. toctree::
   :maxdepth: 1



   /src/user/data-c_concepts-call-pickup-groups
   /src/user/tasks-add-call-pickup-groups-relation
   /src/user/tasks-delete-call-pickup-groups-relation


Contact Center
==============

.. toctree::
   :maxdepth: 1



   /src/user/concepts-contact-center-management-overview



---------------------------
Self Service Administration
---------------------------

.. toctree::
   :maxdepth: 1

   
   /src/user/concepts-self-service-administration-overview
   /src/user/concepts-self-service-configuration
   /src/user/reference-data_selfservicefeaturedisplaypolicy_field_descriptions
   /src/user/concepts-self-service-admin-end-user-access-authentication
   /src/user/concepts-self-service-admin-GUI-themes-branding
   /src/user/concepts-self-service-login-banner
   /src/user/concepts-self-service-admin-personal-phones-remote-destinations
   /src/user/concepts-self-service-admin-dual-mode-phones-mobile-ID
   /src/user/concepts-self-service-admin-voicemail
   /src/user/concepts-self-service-admin-links-page
   


--------
Services
--------


.. toctree::
   :maxdepth: 1



Voice Mail
==========

.. toctree::
   :maxdepth: 1



   /src/user/create_vm_service
   /src/user/associate_vm_services_to_customer
   /src/user/disassociate_vm_services
   /src/user/delete_vm_service
   /src/user/define_a_pilot_number
   /src/user/associate_pilot_numbers_to_a_site
   /src/user/disassociate_pilot_numbers_from
   /src/user/delete_a_pilot_number


Contact Center Service
======================

.. toctree::
   :maxdepth: 1



   /src/user/contact-center


   /src/user/cc-provisioning-prerequisites-f2777
   /src/user/p_BIB
   /src/user/p_Configure_BIB
   /src/user/Enable_BIB


   /src/user/set-up-cc-server
   /src/user/edit_cc_servers
   /src/user/delete_contact_center_servers

   /src/user/set-up-contact-center-service
   /src/user/edit_cc_services
   /src/user/delete_cc_services
   /src/user/cc-provisioning-conditions-restrictions-f2777

   /src/user/configure-cti-port
   /src/user/tag-cti-port-cc-agentline




Configure Cisco Media Sense
===========================

.. toctree::
   :maxdepth: 1

   /src/user/setup-trunk
   /src/user/setup-rout-group
   /src/user/setup-route-list
   /src/user/setup-route-patterns
   /src/user/configure-device


Set up Cisco Remote Silent Monitoring
=====================================

.. toctree::
   :maxdepth: 1

   /src/user/create-ucm-group
   /src/user/create-region
   /src/user/create-device-pool
   /src/user/create-phones


Configure Intelligent Proximity for Mobile Voice
================================================

.. toctree::
   :maxdepth: 1

   /src/user/configure-intelligent-proximity-10x



Webex Teams
===========

.. toctree::
   :maxdepth: 1


   /src/user/spark_workflow
   /src/user/create_spark_service




Call Handler (Auto Attendant)
=============================

.. toctree::
   :maxdepth: 1


   /src/user/concepts-aa-call-handler
   /src/user/tasks-add-aa-call-handler-service
   /src/user/tasks-modify-aa-call-handler   
   /src/user/reference-call-handler-field-descriptions



Manage Greeting Files
=====================

.. toctree::
   :maxdepth: 1

   /src/user/concepts-aa-manage-greeting-files


Cisco Unity Connection Schedule
===============================

.. toctree::
   :maxdepth: 1

   /src/user/concepts-services-cuc-schedule
   /src/user/tasks-services-create-schedule
   /src/user/tasks-services-cuc-schedule-mod
   


Cisco Unity Connection Localization
===================================

.. toctree::
   :maxdepth: 1

   /src/user/reference-site-management-cuc-localization   
   /src/user/tasks_add_cuc_timezone
   /src/user/tasks_add_cuc_language   


---------
Overbuild
---------

.. toctree::
   :maxdepth: 1



Overbuild Introduction
======================

.. toctree::
   :maxdepth: 1

   /src/user/p_overbuild-management
   /src/user/p_overbuild-workflow
   

Moving Model Instances
======================

.. toctree::
   :maxdepth: 1

   /src/user/p_moving-model-instances
   /src/user/data-r_reference-move-rules
   /src/user/p_subscriber-management-models
   /src/user/move-an-instance


Overbuild Site Defaults
=======================

.. toctree::
   :maxdepth: 1


   /src/user/data-r_reference-overbuild-site-defaults


Run Overbuild
=============

.. toctree::
   :maxdepth: 1

   /src/user/data-c_concepts-run-overbuild
   /src/user/objects_moved_during_overbuild

  

Overbuild Tool         
==============

.. toctree::
   :maxdepth: 1

   /src/user/overbuild-overview
   
 
   
Run CUCDM8 Dial Plan Overbuild
==============================

.. toctree::
   :maxdepth: 1

   /src/user/concepts-run-cucdm8-dial-plan-overbuild
      
   
   
User Phone Association
==============================

.. toctree::
   :maxdepth: 1

   /src/user/concepts-user-phone-associate-tool
      
   
Device Models          
============= 

.. toctree::
   :maxdepth: 1

   /src/user/overbuild-device-models
   /src/user/find-user-assoc-with-cuc-device-model


Filter Calling Search Spaces and Assign a Class of Service
==========================================================

.. toctree::
   :maxdepth: 1

   /src/user/filter_css_assign_cos



-----------------
Self Provisioning
-----------------



.. toctree::
   :maxdepth: 1


   /src/user/self-provisioning-overview
   /src/user/sp-bottom-up-user-mgmt
   /src/user/sp-top-down-user-mgmt
   /src/user/cucm_config_for_sp
   /src/user/p_site-config-for-sp
   /src/user/auto-gen-primary-line
   /src/user/specify-primary-line-per-subscriber
   /src/user/add-sp-universal-device-template
   /src/user/add-sp-universal-line-template
   /src/user/add-sp-user-profile
   /src/user/set-def-user-profile-site
   /src/user/add-sp-line-mask



--------------------
Administration Tools
--------------------

.. toctree::
   :maxdepth: 1


Import
======


.. toctree::
   :maxdepth: 1

   /src/user/concepts-import
   /src/user/tasks-import


Bulk Administration
===================

.. toctree::
   :maxdepth: 1


   /src/user/concepts-bulk-load
   /src/user/concepts-data-export
   /src/user/tasks-bulk-export
   /src/user/concepts-export-bulk-load-template
   /src/user/tasks-export-bulk-load-template
   /src/user/reference-bulk-loader-sheets
   /src/user/concepts-bulk-load-limitations
   /src/user/concepts-bulk-load-sample-loaders
   /src/user/reference-bulk-loader-sheet-layout
   /src/user/reference-export-sheet-layout
   /src/user/tasks-bulk-load
   /src/user/reference-bulk-loader-sheet-macro-evaluation
   /src/user/reference-bulk-load-transaction-log


Alerts
======

.. toctree::
   :maxdepth: 1

   /src/user/concepts-alerts
   /src/user/reference-fields-data_Alert
   /src/user/concepts-alerts-database


Transactions
============

.. toctree::
   :maxdepth: 1

   /src/user/concepts-transaction-logging-audit
   /src/user/concepts-transaction-async-parent-sub
   /src/user/tasks-transaction
   /src/user/reference-transaction-log-details
   /src/user/concepts-common-tasks-filtering-transactions
   /src/user/concepts-common-tasks-filtering-subtransactions-logs
   /src/user/concepts-transaction-behavior
   /src/user/concepts-transaction-priority
   /src/user/reference-transaction-log-example
   /src/user/reference-data-sync-errors
   /src/user/tasks-export-transaction


----------------------------------------
Advanced Tools for System Administrators
----------------------------------------


.. toctree::
   :maxdepth: 1

Custom variables
================

.. toctree::
   :maxdepth: 1


   /src/user/tasks-add-custom-variables


Model Report
============

.. toctree::
   :maxdepth: 1

   /src/user/tasks-create-model-report
   /src/user/tasks-manage-model-report


   
-------------------
UC Prep Management
-------------------


.. toctree::
   :maxdepth: 1

   /src/user/feature/concepts-ucprep-overview
   /src/user/feature/concepts-ucprep-caveats
   /src/user/feature/concepts-ucprep-menu-items

   /src/user/feature/concepts-ucprep-menu-ucprep-profiles
   /src/user/feature/concepts-ucprep-menu-ucprep-profile-push

   /src/user/feature/concepts-ucprep-menu-date-time-groups
   /src/user/feature/concepts-ucprep-menu-call-manager-groups
   /src/user/feature/concepts-ucprep-menu-call-manager-host-adjustement
   /src/user/feature/concepts-ucprep-menu-call-manager-SIP-trunk-security-profiles
   /src/user/feature/concepts-ucprep-menu-call-manager-SIP-profiles
   /src/user/feature/concepts-ucprep-menu-call-manager-audio-codec-preferences
   /src/user/feature/concepts-ucprep-menu-call-manager-application-users
   /src/user/feature/concepts-ucprep-menu-call-manager-feature-control-policies
   /src/user/feature/concepts-ucprep-menu-call-manager-route-filters

   /src/user/feature/concepts-ucprep-menu-unity-authentication-policies
   /src/user/feature/concepts-ucprep-menu-unity-user-templates
   
   


-----------------------------------
Appendix: Microsoft Configuration
-----------------------------------


.. toctree::
   :maxdepth: 1


   /src/user/microsoft/powershell-proxy-config
   /src/user/microsoft/domain-service-accounts
   /src/user/microsoft/required-management-software-and-prereq


Step-by-Step Walk-Through
=========================


.. toctree::
   :maxdepth: 2

   /src/user/microsoft/walkthrough-overview
   /src/user/microsoft/lab-topology
   /src/user/microsoft/powershell-proxies



PowerShell Proxy for On-Premises Applications   
---------------------------------------------

.. toctree::
   :maxdepth: 2

   /src/user/microsoft/enable-ps-remoting
   /src/user/microsoft/create-remote-mgt-service-acct
   /src/user/microsoft/configure-winrm-service
   /src/user/microsoft/install-remote-server-admin-tools
   /src/user/microsoft/install-skype-for-business-admin-tools


PowerShell Proxy for Online Applications   
----------------------------------------

.. toctree::
   :maxdepth: 2

   /src/user/microsoft/powershell-proxy-for-online-apps
   /src/user/microsoft/install-online-services-in-assistant
   /src/user/microsoft/install-windows-mgt-framework-51
   /src/user/microsoft/install-azure-active-dir-module-for-win-ps
   /src/user/microsoft/install-Skype-for-Bus-Online-PS-Module


Domain Service Account
----------------------

.. toctree::
   :maxdepth: 2

   /src/user/microsoft/domain-service-account-overview
   /src/user/microsoft/create-domain-service-account
   /src/user/microsoft/add-service-account-to-on-prem-sec-grps
   /src/user/microsoft/grant-access-to-users-OU
   /src/user/microsoft/enable-skype-for-bus-online-admin
   /src/user/microsoft/create-exchange-online-custom-role-grp
   /src/user/microsoft/add-to-ps-proxy-local-admin-grp


.. _example_provision_voss-4-uc:


Example: Provision VOSS-4-UC
----------------------------
  
.. toctree::
   :maxdepth: 2
  
   /src/user/microsoft/provision-voss-4-uc-workflow
   /src/user/microsoft/active-directory
   /src/user/microsoft/skype-for-business-server
   /src/user/microsoft/exchange-server
   /src/user/microsoft/microsoft-online
   /src/user/microsoft/skype-for-business-online
   /src/user/microsoft/exchange-online


---------------------------------------------
Appendix: Business Admin Portal Configuration
---------------------------------------------


.. toctree::
   :maxdepth: 1


   /src/user/business-admin/concepts-config-BAP-overview
   /src/user/business-admin/concepts-config-BAP-profiles
   /src/user/reference-bap-interface-custom-icons-1
   /src/user/business-admin/concepts-config-BAP-custom-themes-branding
   /src/user/business-admin/concepts-config-BAP-subscriber-profiles
   /src/user/business-admin/concepts-config-mapping-files-overview


Theme Management
================

.. toctree::
   :maxdepth: 3

   /src/user/business-admin/tasks-create-theme
   /src/user/business-admin/reference-theme-colors
   /src/user/reference-admin-gui-theme-customization-colors


---------------------------
Appendix: Optional Features
---------------------------


.. toctree::
   :maxdepth: 1



Dial Plan Management
====================


.. toctree::
   :maxdepth: 1

   /src/user/feature/concepts-nextgen-dialplan-overview
   /src/user/feature/tasks-nextgen-dialplan-menu-layout-changes
   /src/user/feature/tasks-nextgen-dialplan-access-profile-changes
   /src/user/feature/concepts-nextgen-dialplan-menu-items
   /src/user/feature/concepts-nextgen-dialplan-maintenance   
   /src/user/feature/concepts-nextgen-dialplan-input-data
   /src/user/feature/concepts-nextgen-dialplan-models
   /src/user/feature/concepts-nextgen-dialplan-model-bulk-loader
   /src/user/feature/concepts-nextgen-dialplan-model-bulk-log
   /src/user/feature/concepts-nextgen-dialplan-use-checklist   
   
   
   
   
Unity SIP Integration
=====================


.. toctree::
   :maxdepth: 1

   /src/user/feature/concepts-nextgen-vm-overview
   /src/user/feature/tasks-nextgen-vm-menu-layout-changes
   /src/user/feature/tasks-nextgen-vm-access-profile-changes
   /src/user/feature/concepts-nextgen-vm-admin-gui-management
   /src/user/feature/concepts-nextgen-vm-integration-add
   /src/user/feature/concepts-nextgen-vm-integration-dial-plan-profile   
   /src/user/feature/concepts-nextgen-vm-integration-delete   
   /src/user/feature/concepts-nextgen-vm-unity-tenant-management
   /src/user/feature/concepts-nextgen-vm-integration-log   
   
   
Phone Based Registration
========================

.. toctree::
   :maxdepth: 1

   /src/user/pbr/intro-PBR
   /src/user/pbr/arch-PBR
   /src/user/pbr/prereq-PBR
   /src/user/pbr/expose-access-PBR
   /src/user/pbr/create-restricted-API-role-user
   /src/user/pbr/install-web-service-PBR
   /src/user/pbr/configure-PBR-add-on
   /src/user/pbr/setup-CUCM-for-PBR
   /src/user/pbr/high-level-overview-PBR
   /src/user/pbr/detail-PBR-steps
   /src/user/pbr/provision-PBR-device-records-with-PINs
   /src/user/pbr/PBR-menu-layout-access-profiles



Phone Services
==============

.. toctree::
   :maxdepth: 1


   /src/user/pbr/intro-phone-services
   /src/user/pbr/configure-phone-services-management
   /src/user/pbr/manage-phone-services