.. _reassign_services_overview:


Reassign Services: Overview
---------------------------

.. _19.1.1|VOSS-512:
.. _19.2.1|VOSS-512:


Reassign Services simplifies and automates the transfer of existing
Subscriber services from a Source User to a Target User. 

This utility is for example useful when an employee left the company
and a new employee now starts the same role.  Therefore, instead
removing the old subscriber and configuring a new subscriber with
the same settings and standards, the services and settings
can be moved from the old subscriber to the new subscriber.

These services can include:

* Phone(s), which can be dual-mode with associated Remote Destination
  and/or Mobile Identity
* Device Profile(s)
* Remote Destination Profile(s) with associated Remote Destinations
* Voicemail User with related services including Alternate Extension and
  Message Handler (Action).

.. note::

   Webex (Meetings and Teams) and UCCX services are not currently supported by this feature.

Custom settings can be applied to these services during the reassignment.
A **Reassign Services Profile** setting is available to choose the configuration
templates that will be used to update services during reassignment. These
allow you to customize most settings on any of the above devices, including
Line Alerting Name, Line Label, DisplayASCII values, and so on.

Example templates are provided that contain macro variables for 
fields that are likely to differ between subscribers. The field values
then resolve with input from existing target user details. 
In this way the templates are not limited by for example a Site and Phone Model.

When reassigning services from existing source users to existing target users,
the latter  are moved to the *same site* as the source user, if these differ.

An option is also available to create a new target user as part of
the Reassign Services process, instead of selecting an existing user
without services. This user will be created at the same site
as the source user.

Other features included are:

* Change User Details (modified Reassign Services) that updates the
  services of an existing subscriber using custom templates referenced
  in a Reassign Services Profile.

Topics:

* :ref:`reassign_services`
* :ref:`reassign_services_update`
* :ref:`reassign_services_profile`