Add Call Handler (Auto Attendant)¶
Before You Begin¶
Make sure that the relevant Cisco Unity Connection Call Handler template has been synced from Cisco Unity Connection.
Note
Not all the configuration parameters needed to provision the Call Handler are exposed in the user interface. Many settings and values are derived from Configuration Templates, i.e. Provide Outside Dial Tone = False, and Call Classification = OnNet are hard coded in the AddCucmRoutePatternForCallhandlerCFT configuration template. If you want to change these, or other values, clone the configuration template from Customizations > Configuration Templates to the desired hierarchy level, and edit the fields as required.
Procedure¶
Log in as provider, reseller or customer administrator.
Make sure that the hierarchy path is set to the required Customer or Site node.
Choose Services > Auto Attendant > Call Handler.
Click Add to add a Call Handler.
From the Hierarchy drop-down, choose the Site to which you want to add the Call Handler (if not already done).
From the Network Device List drop-down, choose the required network device list (NDL). This is a mandatory field. This field is only applicable at the customer node, and the value is derived automatically at the site node.
Enter a Name for the Call Handler. This is a mandatory field.
From the Pilot drop-down, choose the pilot number to which you want to associate the Call Handler. The drop-down list displays a list of directory numbers that are available at the selected hierarchy level. This is a mandatory field.
From the Route List drop-down, choose the Cisco Unified CM route list to apply to the Call Handler. The route lists available in the drop-down are determined by the NDL. If the NDL changes, the drop-down list auto updates to display new route lists based on the updated NDL.
From the Call Handler Template drop-down, choose the Cisco Unity Connection Call Handler Template to apply to the Call Handler.
For detailed information about the call handler template, see the “Call Handler Templates” section of the “Call Management” chapter of the System Administration Guide for Cisco Unity Connection, Release 11.x.
Click Save to add the Call Handler to VOSS-4-UC and Cisco Unity Connection.
Optionally, edit the Call Handler settings, see Modify a Call Handler (Auto Attendant).
Adding a Call Handler through VOSS-4-UC, also adds a Route Pattern on the Cisco Unified CM designated in the NDL. The pattern is the value of the pilot selected. The rest of the pilot configuration (including partition), is driven through a configuration template that can be cloned and modified. A Direct Routing Rule is also created on the Cisco Unity Connection designated in the NDL, during this step. This rule will accept inbound calls into Cisco Unity Connection, and route them to the relevant Call Handler.
