Tag CTI Port as Contact Center Agent Line

Procedure

1. Choose Subscriber Management > Agent Lines.
2. Choose Hierarchy Provider > Reseller > Customer > Site.
3. Click Add to create a new CTI port.
4. From the Device Type drop-down, choose Phone.
5. From the Device Name drop-down, choose a port from the list of device names.
6. From the Line drop-down, choose the Line.
7. From the Application User drop-down, choose pguser.
8. Click Save.
9. Repeat the steps for both LCP and RCP ports.