Voicemail: Overview

VOSS-4-UC Provider solution supports voicemail as described below.

Optionally, VOSS-4-UC Provider also supports a Unity SIP Integration feature that can be used in place of your existing voicemail service. A list of menus items is available to carry out the Unity SIP Integration tasks in both Cisco Unified Communications Manager (Unified CM) and Cisco Unity Connection (CUC). Refer to Appendix 2: Unity SIP Integration for details.

The Voicemail interface makes it easy for an Administrator to add, modify or delete CUC Voicemail users as well as associated Voicemail services from a single tabbed form. The user that is added to the system is also added to the CUC Voicemail system, and if the relevant services are selected these are also added to the CUC Voicemail system.

The following can be provisioned by means of the Voicemail interface:

  • CUC Account. A CUC User, consisting of a Voicemail Account Name, a Voicemail Number and associated settings and services such as; Language, Time Zone and Unified Messaging Account (only one per Subscriber can be added in VOSS-4-UC, see Unified Messaging Account for more details).
  • Alternate Extensions - Alternate extension numbers that are available to the CUC Voicemail user. See also Add Alternate Extension.
  • Message Actions - Actions to determine how incoming Voicemail, Email, Fax and Receipt messages are handled. Message actions include: Reject the Message, Accept the Message, Relay the Message and Accept and Relay the Message If the selected message action involves relaying the message, you must enter a valid email address in the Relay Address field.
  • Credentials - Password and PIN.
  • Notification Devices - Devices used to notify the CUC user of Voicemails sent to the user. These include: Phone, HTML, SMTP (email), Pager, and SMS (if an SMPP Provider has been added on the relevant Voicemail server). See also Add Additional Notification Devices.
  • Caller Input - Caller inputs associate the caller input keys to specific actions. You can choose an action to associate with each key by choosing it from a drop-down list. See also Manage Voicemail Caller Input Keys.