Create a Customer

Note

References to HCM-F and Shared Data Repository (SDR) are only relevant if installed.

In VOSS-4-UC, if the customer name matches an existing customer previously configured in HCM-F, you can migrate the existing customer.

You can disable number management for the customer if required.

Procedure

  1. Log in as provider or reseller administrator, depending on which organization manages the customer.

    Log in with the provider or reseller administrator’s email address, which is case-sensitive. The provider administrator can find the reseller administrator’s email address by choosing User Management > Local Admins and then clicking the reseller.

  2. If logged in as provider, and the customer is to be added under a reseller, set the hierarchy path to the reseller.

  3. Choose Customer Management > Customers.

  4. Click Add.

  5. Complete the following fields:

Field Description
Customer Name

The name of the customer. This field is mandatory.

Note:

Any spaces in the customer name are converted to underscores in the customer local administrator name and email, if the Create Local Admin check box is selected.

Note: A customer that has been configured in HCM-F and synced into VOSS-4-U may exist at the sys.hcs hierarchy. If the Customer Name you enter matches this customer, the Migrate from HCM-F to VOSS-4-UC check box is displayed. Click Save to migrate this customer to the current hierarchy level. The fields are populated with the values that were configured in HCM-F. If you do not want to migrate the customer, enter a different Customer Name.
Description Customer description
Extended Name

The Extended Name can be used to provide a more descriptive name of the customer. The Extended Name is also used by external clients to correlate their own customer records with the customer records stored in HCS. This Extended Name value is synced to the Customer record in the Shared Data Repository (SDR).

The Extended Name is not referenced by other components in HCS.
External Customer ID The External Customer ID is used by the Service Inventory service. The External Customer ID is included as a column in the customer record of the service inventory report. Specify an External Customer ID in this field that matches the customer ID used by the external inventory tool which receives the Service Inventory reports. If the Service Inventory service is not being used, this field is not required. However, it can be used to correlate customer records in external systems with customer records in HCS.
Domain Name

Customer domain. This field is used to create email addresses for:

If the customer domain is omitted, the provider domain (or reseller domain, if the customer is under a reseller in the hierarchy and the reseller domain was provided) is used instead.
Public Sector Set the Customer as a Public Sector customer. Used for License Reporting.
Field Description
Create Local Admin Controls whether a default local administrator is created for the customer.
Cloned Admin Role The Provider or Reseller role used to create a new role prefixed with the customer name. The created customer role, shown in the Default Admin Role field, is assigned to the default local administrator user. This field appears only if the Create Local Admin check box is selected.
Default Admin Role The created customer role that is assigned to the default local administrator. This field is read-only and appears only if the Create Local Admin check box is selected.
Default Admin Password The password to assign to the default local administrator. This field appears and is mandatory only if the Create Local Admin check box is selected.
Repeat Default Admin Password Confirm the default local administrator password. This field appears and is mandatory only if the Create Local Admin check box is selected.
Field Description
Account ID The Account ID is used by external clients to correlate their own customer records with the customer records stored in HCS. This Account ID value is synced to the Customer record in the Shared Data Repository.
Deal IDs Deal IDs are used by the Hosted License Manager (HLM) service which can be activated on the Hosted Collaboration Management Fulfillment (HCM-F) server. HLM supports Point of Sales (POS) report generation. The report includes all customers on the system with aggregate license consumption at customer level. The optional Deal ID field associated with the customer is included in the report. Each customer can have zero or more Deal IDs. The Deal ID field is free text format and each deal ID is separated by a comma.
Prime Collaboration

Prime Collaboration is the application which monitors equipment used by this customer. Available Prime Collaboration applications must first be configured using the HCM-F User Interface. Then HCM-F synchronization must be executed on VOSS-4-UC. After the HCM-F data syncs into VOSS-4-UC, available Prime Collaboration applications will appear in this drop-down. Select an available Prime Collaboration application to monitor Unified Communications applications and customer equipment configured for this customer.

To unassociate Prime Collaboration for this customer, choose None.
Shared UC Applications Indicates whether the customer can use Shared UC Apps. If selected, the customer sites can use Network Device Lists that contain Shared UC Apps. Shared UC Apps are UC Apps that are defined above the Customer hierarchy level.
Disable Number Management Select to disable Number Management for this customer. If selected, you cannot add Directory Numbers and E164 Numbers to inventories for this customer.
  1. Click Save.

Note

When deleting a customer, remove any entities associated with the customer like LDAP, SSO providers, Devices, and NDLs.