Objects that are Moved During the Overbuild¶
The overbuild processes the imported Unified CM objects for selected sites in the current customer. During overbuild, some objects are moved to the site hierarchy, while others remain at the customer hierarchy.
Objects That Are Moved to the Site Hierarchy¶
| Unified CM models | device/cucm/Line device/cucm/Phone device/cucm/RemoteDestinationProfile device/cucm/RemoteDestination device/cucm/DeviceProfile device/cucm/User |
| HCMF (if installed) | device/hcmf/User |
| Cisco Unity Connection models | device/cuc/User device/cuc/UserPassword device/cuc/UserPin device/cuc/AlternateExtension device/cuc/SmtpDevice device/cuc/SmsDevice device/cuc/PagerDevice device/cuc/PhoneDevice device/cuc/HtmlDevice device/cuc/CallHandler device/cuc/CallhandlerMenuEntry device/cuc/CallhandlerTransferOption device/cuc/Greeting device/cuc/MessageHandler |
| Voicemail-related models | device/cuc/User device/cuc/UserPassword device/cuc/UserPin device/cuc/AlternateExtension device/cuc/SmtpDevice device/cuc/SmsDevice device/cuc/PagerDevice device/cuc/PhoneDevice device/cuc/HtmlDevice |
| Self-care models | device/cuc/Callhandler. By default, one CallHandler entry is created when a Cisco Unity Connection user is created. device/cuc/CallhandlerMenuEntry |
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After the initial sync, agents will be located at the customer hierarchy level. The overbuild tool will attempt to move these agents to the correct site hierarchy levels, based on matching Cisco Unified CM users. This matching is done according to the Unified CM user ID and the agent user ID.
Contact Center models device/uccx/Team
device/uccx/Skill
device/uccx/ResourceGroup
device/uccx/Agent
Data models affected when the user is moved during Overbuild:
- data/User
- data/LdapUser
- data/SsoUser
- data/NormalizedUser
- data/HcsUserProvisioningStatusDAT
- data/HCSHcmfUserDAT
Objects That Remain at the Customer Hierarchy¶
| Unified CM models | device/cucm/DevicePool device/cucm/Region device/cucm/Location device/cucm/VoiceMailPilot device/cucm/VoiceMailProfile device/cucm/Css device/cucm/RoutePartition device/cucm/HuntList device/cucm/HuntPilot device/cucm/LineGroup device/cucm/CallPickupGroup device/cucm/DirectedCallPark device/cucm/CallPark device/cucm/CtiRoutePoint |
| Cisco Unity Connection models | operator undeliverablemessagesmailbox |
| CallHandler device models | Goodbye Opening Greeting Operator operator undeliverablemessagesmailbox |
| Call Pickup Groups | no objects moved |
