Creating DDIs for Voice Mail Pilot Numbers

Before You Begin

To create a DDI for a voice mail pilot number, perform the following steps on VOSS-4-UC. The voice mail pilot number must be created before performing this procedure. See Define a Voicemail Pilot Number.

1. Log in to VOSS-4-UC as a Provider, Reseller, or Customer administrator.

2. Use the breadcrumbs to navigate to the customer hierarchy node that contains the voice mail pilotnumber.

3. Select Device Management > CUCM > Route Patterns.

4. Select Add.

5. Create a new route pattern instance with the following information:

   1. On the Pattern Definition tab, complete the following item:.

      1. CUCM: Select the appropriate Cisco Unified Communications Manager cluster for this route pattern. This should be the cluster on which you created the voice mail pilot.

      2. Route Pattern: +<E.164 number>: Enter an appropriate DDI number.

      3. Route Partition: Cu<customerId>-E164LookUp-PT

      4. Route List: From the drop-down, choose the appropriate route list for the target voice mail pilot number. The pilot number will be in the route list name. Example:

         Cu<customerId>-<voicemail service name><targetVM pilot number>-RL, Cu5-TestVmService1000-RL

   2. On the Called Party Transforms tab, enter a pilot number in the Called Party Transform Mask field; for example, 1000.

6. Select Save.

7. Repeat these steps for each voice mail pilot number.

   Note

   This route pattern needs to be deleted from Device Management > CUCM > Route Patterns before the voice mail pilot can be deleted. This is because this new route pattern will still reference the pilot-specific route list, causing the voice mail pilot number delete workflow to fail. If this occurs, delete the route pattern and attempt to delete the voice mail pilot again.