.. _modify_call_handler_service:

Modify a Call Handler (Auto Attendant)
--------------------------------------

1.  Log in as provider, reseller or customer administrator.
#.  Make sure that the hierarchy path is set to the correct hierarch level.
#.  Choose **Services > Auto Attendant > Call Handler**.
#.  Click the Call Handler that you want to modify.
#.  From the **Call Handler Basics** tab, edit the settings from the following
    drop-downs if required, **Time Zone**, **Schedule**, **Phone System**, **Language**,
    **Partition Name** and **Call Handler Owner**. Choosing an 'owner' from the
    **Owner** drop-down list in the **Call Handler Owner** section of the screen,
    associates a Unity Connection user to the owner of this call handler.
#.  From the **Transfer Rules** tab, enable or disable the required transfer rules.
    Note that the **Standard** transfer rule can not be disabled.
#.  From the **Caller Input** and **Greetings** tabs respectively, edit the default
    caller input and greeting settings.
    
    Additional fields are exposed when choosing certain options. For example,
    when you choose the **User with Mailbox** call action on the **Caller Input**
    tab, the **User with Mailbox** and **Transfer / Greeting** fields are exposed.
    
    Refer to "System Call Handlers" in the "Cisco Unity Connection System Administration
    Guide" for more information about the Call Handler feature.
    
#.  From the **Record/Playback** tab, configure the greeting that you want to record
    and playback on the chosen extension. This interface allows administrators to
    trigger a call to a physical device, which allows for recording or playback
    of a greeting. The extension to dial must be an accessible extension for the
    administrator (or user) to answer and record or listen to greetings.
    
    a. Select an extension from the drop-down, or manually type in the number of
       the device you want to call to record or listen to a greeting.
    b. Select the **Specific Greeting** check box if you want to record or playback
       a greeting for Standard, or Busy, etc. Otherwise the action will apply to
       the main Call Handler.
    c. The duration is the time (in seconds), that the system will allow to record
       a greeting, and does not apply when playing back a recording. **This is an
       important timer, as setting this too low, might result in incorrect
       configuration**.
    
    .. important::
    
       **Do not** click **Save** on this form, go to **Action > Record Greeting**
       or **Action > Playback Greeting** to save these settings.

#.  On the **Upload Greeting** tab, from the **Greeting File** drop-down, choose
    the greeting file (.wav) to upload to the call handler, and then configure the
    specific greeting (if required), see :ref:`aa_manage_greeting_files`.
    
    See also: :ref:`reference_call_handler_field_descriptions`.
    
#.  Click **Save** when complete to save the changes to the Call Handler in VOSS-4-UC
    and Cisco Unity Connection.


.. note::
 
   To delete a Call Handler, click on the Call Handler you want to delete and then
   click **Delete** on the button bar. From the popup window, click **Yes**
   to confirm the deletion.