.. _workflow_for_deleting_subscribers:
Workflow for Deleting Subscribers
---------------------------------
You can delete and unprovision subscribers in two ways:
* Use the **Subscriber Management > Subscribers** menu path.
* Use the **User Management > Manage Users > Remove Users from CUCM** menu path.
.. note::
Using the Subscriber Management menu path is the preferred method for
deleting and unprovisioning subscribers.
Deleting a subscriber works differently based on:
* The Subscriber Type
* The subscriber's Device Associations
Subscribers are typically of these types:
* **Non-LDAP Synchronized Users**
* Users created in VOSS-4-UC and pushed to Cisco Unified Communications Manager.
* Users provisioned in Cisco Unified CM and synchronized to VOSS-4-UC.
* **LDAP Integrated at VOSS-4-UC Users**
Users that are LDAP integrated at Cisco Unified CM and synchronized to VOSS-4-UC.
* **LDAP Synchronized Users**
Users that are directly synchronized from an LDAP Server to VOSS-4-UC.
Subscribers can have these associations:
* Associated devices, such as Phones, Extension Mobility, Single Number
Reach, Voicemail, and WebEx.
* No device associations.
When you delete a user using **Subscriber Management > Subscribers**, the system
performs these tasks, depending on the user type and device associations.
.. tabularcolumns:: |p{4cm}|p{7cm}|p{4cm}|
+---------------+-------------------------------------------+------------------+
| User Type | With Devices | Without Devices |
+===============+===========================================+==================+
| | Deletes all devices: | |
| | | |
| | * Phones: device/cucdm/Phone | |
| Non-LDAP | * Single Number Reach: | |
| Synchronized | device/cucm/RemoteDestinationProfile | |
| Users | | Deletes the |
| | * Extension Mobility: | Provisioning |
| LDAP | device/cucdm/DeviceProfile | Status. |
| Integrated at | | |
| Cisco Unified | * Voicemail: device/cuc/User | |
| CM Users | | |
| | * WebEx: device/WebEx/User | |
| | | |
| | Deletes the Provisioning Status. | |
+---------------+-------------------------------------------+------------------+
| | Deletes all devices: | |
| | | |
| | * Phones: device/cucdm/Phone | |
| | * Single Number Reach: | |
| | device/cucm/RemoteDestinationProfile | Deletes the user |
| | | from Cisco |
| | * Extension Mobility: | Unified CM: |
| LDAP | device/cucdm/DeviceProfile | device/cucm/User |
| Synchronized | | |
| Users | * Voicemail: device/cuc/User | Removes the |
| | | Cisco Unity Call |
| | * WebEx: device/webex/User | Manager from the |
| | | Provisioning |
| | Deletes the user from Cisco Unified CM: | Status. |
| | device/cucm/User | |
| | | |
| | Removes the Cisco Unity Call Manager from | |
| | the Provisioning Status. | |
+---------------+-------------------------------------------+------------------+
When you delete a user using **User Management > Manage Users > Remove Users
from CUCM**, the system performs the following tasks, depending on the user
type and device associations.
.. tabularcolumns:: |p{4cm}|p{7cm}|p{4cm}|
+--------------+------------------------------------------+---------------------+
| User Type | With Devices | Without Devices |
+==============+==========================================+=====================+
| | The user is not deleted from Cisco | |
| | Unified Communications Manager. | |
| | | |
| | These associations for the user are not | |
| | deleted from Cisco Unified CM: | |
| | | |
| | * Phones: device/cucdm/Phone | Removes the user |
| Non-LDAP | | from the Cisco |
| Synchronized | * Single Number Reach: | Unified CM: |
| Users | device/cucm/RemoteDestinationProfile | (device/cucm/User). |
| | | |
| LDAP | * Extension Mobility: | Removes the Cisco |
| Integrated | device/cucdm/DeviceProfile | Unified CM server |
| at Cisco | | from the |
| Unified CM | * Voicemail: device/cuc/User | Provisioning |
| Users | | Status. |
| | * WebEx: device/webex/User | |
| | | |
| | A log message appears under User | |
| | Management > Log Messages. The message | |
| | describes why the user was not deleted | |
| | and lists the user's associated devices. | |
+--------------+------------------------------------------+---------------------+
| | The user is not deleted from Cisco | |
| | Unified CM. | |
| | | |
| | These associations for the user are not | |
| | deleted from Cisco Unified CM: | |
| | | |
| | * Phones: device/cucdm/Phone | Removes the user |
| | | from the Cisco |
| | * Single Number Reach: | Unified CM: |
| | device/cucm/RemoteDestinatinProfile | (device/cucm/User). |
| LDAP | | |
| Synchronized | * Extension Mobility: | Removes the Cisco |
| Users | device/cucdm/DeviceProfile | Unified CM server |
| | | from the |
| | * Voicemail: device/cuc/User | Provisioning |
| | | Status. |
| | * WebEx: device/webex/User | |
| | | |
| | A log message appears under User | |
| | Management > Log Messages. The message | |
| | describes why the user was not deleted | |
| | and lists the user's associated devices. | |
+--------------+------------------------------------------+---------------------+