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Compatibility Matrix

Compatibility Matrix

Supported Browsers

For this release, testing was performed using the following browser versions.

Note that older or newer versions of each browser may also be compatible.

Operating System

Chrome

Edge

Firefox

Safari

Windows 11 64 bit

117

117

118

N/A

Windows 10 64 bit

117

117

118

N/A

Ubuntu 22.04

117

N/A

118

N/A

Mac OS 13.5.2

117

N/A

118

16.6

VMware Support

For this release, testing was performed using vSphere:

  • VMware vCenter Server Appliance version 7.0.0.10600

  • VMware ESXi:

    • 7.0

    • 6.7.0, 13006603

    • 6.7.0, 10302608

    • 6.5.0, 14320405

    • 6.5.0, 8294253

  • Client version 7.0.0.10600

VMware version >=5.1 is supported.

Note that older or newer versions may also be compatible.

VMware feature

Tested this release

HA

No

vMotion

No

Cloud Deployments

VOSS supports lift-and-shift - deploying Automate virtual machines on Microsoft Azure as opposed to on-prem VMWare. Contact VOSS for install details on Azure.

Although Amazon Web Services (AWS) and Google Cloud Platform (GCP) are not officially supported, contact us to discuss your requirements.

Automate Application Compatibility Matrix

Note

  • On Cisco UC app versions we list the significant versions, including any service updates (SUs) supported under that. For exact versions tested, see the release notes for the given release. Specific notes are added if there are issues with specific Cisco UC apps versions and VOSS Automate versions.

  • On the Cisco UC apps, any new provisioning settings for new features added in a SU will not be visible in VOSS Automate unless specific work was done to support them, since AXL API changes are not done in SU releases by Cisco. VOSS release notes will indicate any SU specific features that have been explicitly supported.

  • If you need a version supported that is not indicated above as supported or planned, contact your VOSS team for further options and if support could be added.

VOSS Automate 21.4

Release 21.4-PB3

For release 21.4-PB3 testing was performed using the following application versions.

Note that older versions of each app may also be compatible.

Vendor

Apps

VOSS Automate 21.4PB3

Notes, application specific caveats

VOSS

NBI

4.1.7

VOSS

VOSS Insights Dashboard

23.2.2

VOSS

VOSS Insights Arbitrator

23.2.2

VOSS

VOSS Insights DS9

23.2

Cisco

CUCM

10.5.2.18900-15, 11.5.1.23900-30, 12.5.1.16900-48, 12.5.1.18100-14 (SU7a), 14.0.1.11900-132, 14.0.1.12900-161, 14.0.1.13900-155 (SU3)

14SU3 is latest validated version

Cisco

CUCX

10.5.2.18900-15, 11.5.1.23900-30, 12.5.1.16900-29, 12.5.1.17900-31 (SU7), 14.0.1.11900-128, 14.0.1.12900-69, 14.0.1.13900-70 (SU3)

14SU3 is latest validated version

Cisco

HCM-F

11.5.4.11900-3, 11.5.5.10000-2, 12.5.1.13900-4, 12.6.1.10000-2

12.6.1 is latest validated version

Cisco

UCCX

12.5.1.11001-348 (SU1-ES03)

12.5.1.11001-348 (SU1-ES03) is latest validated version

Cisco

Webex Meetings

Cloud based - so latest

Cisco

Webex Teams

Cloud based - so latest

Cisco

Cisco Contact Center

11.x, 12.x

Vendor

Apps

VOSS Automate 21.4PB3

Notes, application specific caveats

OpenLDAP

Directory

OpenLDAP

Microsoft

Active Directory

OpenAM

Shibboleth

ADFS

PingIdentity

SSO

VOSS Tested - OpenAM, Shibboleth

Partner integrated - ADFS, PingIdentity

Only Security Assertion Markup Language (SAML) 2.0 is supported.

SBC

Audiocodes ARM

SBC

Oracle SBC & EBC

Minimum version 8.4.0

Ribbon

Ribbon PSX

Available as an adaptation.

Release 21.4-PB2

For release 21.4-PB2 testing was performed using the following application versions.

Note that older versions of each app may also be compatible.

Vendor

Apps

VOSS Automate 21.4PB2

Notes, application specific caveats

VOSS

NBI

4.1.5

VOSS

VOSS Insights Dashboard

23.1

VOSS

VOSS Insights Arbitrator

23.1

VOSS

VOSS Insights DS9

23.1

Cisco

CUCM

10.5.2.18900-15, 11.5.1.23900-30, 12.5.1.16900-48, 12.5.1.18100-14 (SU7a), 14.0.1.11900-132, 14.0.1.12900-161, 14.0.1.13900-155 (SU3)

14SU3 is latest validated version

Cisco

CUCX

10.5.2.18900-15, 11.5.1.23900-30, 12.5.1.16900-29, 12.5.1.17900-31 (SU7), 14.0.1.11900-128, 14.0.1.12900-69, 14.0.1.13900-70 (SU3)

14SU3 is latest validated version

Cisco

HCM-F

11.5.4.11900-3, 11.5.5.10000-2, 12.5.1.13900-4, 12.6.1.10000-2

12.6.1 is latest validated version

Cisco

UCCX

12.5.1.11001-348 (SU1-ES03)

12.5.1.11001-348 (SU1-ES03) is latest validated version

Cisco

Webex Meetings

Cloud based - so latest

Cisco

Webex Teams

Cloud based - so latest

Cisco

Cisco Contact Center

11.x, 12.x

Vendor

Apps

VOSS Automate 21.4PB2

Notes, application specific caveats

OpenLDAP

Directory

OpenLDAP

Microsoft

Active Directory

OpenAM

Shibboleth

ADFS

PingIdentity

SSO

VOSS Tested - OpenAM, Shibboleth

Partner integrated - ADFS, PingIdentity

Only Security Assertion Markup Language (SAML) 2.0 is supported.

Release 21.4-PB1

For release 21.4-PB1 testing was performed using the following application versions.

Note that older versions of each app may also be compatible.

Vendor

Apps

VOSS Automate 21.4PB1

Notes, application specific caveats

VOSS

NBI

4.1.5

VOSS

VOSS Insights Dashboard

23.1

VOSS

VOSS Insights Arbitrator

23.1

VOSS

VOSS Insights DS9

23.1

Cisco

Cisco UCM

10.5.2.18900-15, 11.5.1.23900-30, 12.5.1.16900-48, 14.0.1.11900-132, 14.0.1.12900-161

14SU2 is latest validated version

Cisco

Cisco Unity Connection

10.5.2.18900-15, 11.5.1.23900-30, 12.5.1.16900-29, 14.0.1.11900-128, 14.0.1.12900-69

14SU2 is latest validated version

Cisco

HCM-F

11.5.4.11900-3, 11.5.5.10000-2, 12.5.1.13900-4, 12.6.1.10000-2

12.6.1 is latest validated version

Cisco

UCCX

12.5.1.11001-348 (SU1-ES03)

12.5.1.11001-348 (SU1-ES03) is latest validated version

Cisco

Webex Meetings

Cloud based - so latest

Cisco

Webex Teams

Cloud based - so latest

Cisco

Cisco Contact Center

11.x, 12.x

Vendor

Apps

VOSS Automate 21.4PB1

Notes, application specific caveats

OpenLDAP

Directory

OpenLDAP

Microsoft

Active Directory

OpenAM

Shibboleth

ADFS

PingIdentity

SSO

VOSS Tested - OpenAM, Shibboleth

Partner integrated - ADFS, PingIdentity

Only Security Assertion Markup Language (SAML) 2.0 is supported.

Release 21.4

For release 21.4 testing was performed using the following application versions.

Note that older versions of each app may also be compatible.

Vendor

Apps

VOSS Automate 21.4

Notes, application specific caveats

VOSS

NBI

4.1.3

VOSS

VOSS Insights Dashboard

22.2

SP65 required for User and Number Inventory analytics

VOSS

VOSS Insights Arbitrator

22.2

VOSS

VOSS Insights DS9

22.2

Existing users: SP8, new users; 5.0 SP1

VOSS

VOSS Insights Raptor

22.2

VOSS

VOSS Phone Server

1.0.0

Base release version

Vendor

Apps

VOSS Automate 21.4

Notes, application specific caveats

Cisco

Cisco UCM

10.5.2.17900-13 (SU7), 11.5.1.23900-30 (SU11), 12.5.1.16900-48 (SU6), 14.0.1.11900-132 (SU1)

On-prem or Webex Dedicated Instance (with provider- or customer-provided connectivity), are supported.

Cisco

Cisco Unity Connection

10.5.2.17900-13 (SU7), 11.5.1.23900-30 (SU11), 12.5.1.16900-29 (SU6), 14.0.1.11900-128 (SU1)

On-prem or Webex Dedicated Instance (with provider- or customer-provided connectivity), are supported.

Cisco

HCM-F

11.5.4.11900-3 (SU1), 11.5.5.10000-2, 12.5.1.10000-5, 12.6.1.10000-2

12.6.1 is latest validated version

Cisco

UCCX

12.5.1.11001-348 (SU1-ES03)

12.5.1.11001-348 (SU1-ES03) is latest validated version

On-prem or Webex Dedicated Instance (with provider- or customer-provided connectivity), are supported.

Cisco

Webex Meetings

Cloud based - so latest

Cisco

Webex Teams

Cloud based - so latest

Cisco

Cisco Contact Center

11.x, 12.x

Vendor

Apps

VOSS Automate 21.4PB1

Notes, application specific caveats

OpenLDAP

Directory

OpenLDAP

Microsoft

Active Directory

OpenAM

Shibboleth

ADFS

PingIdentity

SSO

VOSS Tested - OpenAM, Shibboleth

Partner integrated - ADFS, PingIdentity

Only Security Assertion Markup Language (SAML) 2.0 is supported.

Vendor

Apps

VOSS Automate 21.4

Notes, application specific caveats

Microsoft

Microsoft Teams, Microsoft 365, Azure Active Directory

Cloud based - so latest

Microsoft

Windows Server

2016, 2019

PowerShell Proxy server

Microsoft

Windows PowerShell

5.1.14393.5582

PowerShell Proxy server

Microsoft

“Microsoft Teams” PowerShell module

4.3.0

PowerShell Proxy server

Microsoft

“ExchangeOnlineManagement” PowerShell module

2.0.3

PowerShell Proxy server

ServiceNow

ServiceNow

Cloud-based - so latest

Pexip

Pexip Infinity Conferencing Platform

24.1

Build 55723.0.0

Build date 2020-08-20T15:07:05Z

VOSS Automate 21.3

Release 21.3-PB3

For release 21.3-PB3 testing was performed using the following application versions.

Note that older versions of each app may also be compatible.

Vendor

Apps

VOSS Automate 21.3-PB3

Notes, application specific caveats

Cisco

Cisco UCM

10.5.2.18900-15, 11.5.1.22900-28, 12.5.1.14900-63, 14.0.1.11900-132, 14.0.1.12900-161

14SU2 is latest validated version

Cisco

Cisco Unity Connection

10.5.2.18900-15, 11.5.1.22900-28, 12.5.1.14900-45, 14.0.1.11900-128, 14.0.1.12900-69

14SU2 is latest validated version

Cisco

HCM-F

11.5.4.11900-3, 11.5.5.10000-2, 12.5.1.10000-5, 12.6.1.10000-2

12.6.1 is latest validated version

Cisco

UCCX

12.5.1.11001-348 (SU1-ES03)

12.5.1.11001-348 (SU1-ES03) is latest validated version

Release 21.3-PB2

For release 21.3-PB2 testing was performed using the following application versions.

Note that older versions of each app may also be compatible.

Vendor

Apps

VOSS Automate 21.3-PB2

Notes, application specific caveats

Cisco

Cisco UCM

10.5.2.18900-15, 11.5.1.22900-28, 12.5.1.14900-63, 14.0.1.11900-132

14SU1 is latest validated version

Cisco

Cisco Unity Connection

10.5.2.18900-15, 11.5.1.22900-28, 12.5.1.14900-45, 14.0.1.11900-128

14SU1 is latest validated version

Cisco

HCM-F

11.5.4.11900-3, 11.5.5.10000-2, 12.5.1.10000-5, 12.6.1.10000-2

12.6.1 is latest validated version

Cisco

UCCX

12.5.1.11001-348 (SU1-ES03)

12.5.1.11001-348 (SU1-ES03) is latest validated version

Release 21.3-PB1

For release 21.3-PB1 testing was performed using the following application versions.

Note that older versions of each app may also be compatible.

Vendor

Apps

VOSS Automate 21.3-PB1

Notes, application specific caveats

Cisco

Cisco UCM

10.5.2.17900-13, 11.5.1.22900-28, 12.5.1.14900-63, 14.0.1.11900-132

14SU1 is latest validated version

Cisco

Cisco Unity Connection

10.5.2.17900-13, 11.5.1.22900-28, 12.5.1.14900-45, 14.0.1.11900-128

14SU1 is latest validated version

Cisco

HCM-F

11.5.4.11900-3, 11.5.5.10000-2, 12.5.1.10000-5, 12.6.1.10000-2

12.6.1 is latest validated version

Cisco

UCCX

12.5.1.11001-348 (SU1-ES03)

12.5.1.11001-348 (SU1-ES03) is latest validated version

Release 21.3

For release 21.3 testing was performed using the following application versions.

Note that older versions of each app may also be compatible.

Vendor

Apps

VOSS Automate 21.3

Notes, application specific caveats

VOSS

NBI

3.2.0

VOSS

VOSS Insights Dashboard

SP64, SP65, SP66, 22.1

SP65 required for User and Number Inventory analytics

VOSS

VOSS Insights Arbitrator

SP23, SP24, SP25, 22.1

VOSS

VOSS Insights DS9

SP8/5.0 SP1

Existing users: SP8, new users; 5.0 SP1

VOSS

VOSS Insights Raptor

SP12, 22.1

VOSS

VOSS Phone Server

1.0.0

Base release version

Cisco

Cisco UCM

10.0, 10.5, 11.5, 12.5, 14.0

14SU1 is latest validated version

Cisco

Cisco Unity Connection

10.0, 10.5, 11.5, 12.5, 14.0

14SU1 is latest validated version

Cisco

HCM-F

10.5, 11.5, 12.5, 12.6

12.6.1 is latest validated version

Cisco

UCCX

12.5.1

12.5.1.11001-348 (SU1-ES03) is latest validated version

Cisco

Webex Meetings

Cloud based - so latest

Cisco

Webex Teams

Cloud based - so latest

Cisco

Cisco Contact Center

11.x, 12.x

OpenLDAP

Microsoft

Directory

OpenLDAP

Active Directory

OpenAM

Shibboleth

ADFS

PingIdentity

SSO

VOSS Tested - OpenAM, Shibboleth

Partner integrated - ADFS, PingIdentity

Only Security Assertion Markup Language (SAML) 2.0 is supported.

Microsoft

Microsoft

Skype for Business on-prem, cloud, Microsoft Teams, Office365

ServiceNow

ServiceNow

Cloud-based - so latest

Pexip

Pexip Infinity Conferencing Platform

24.1

Build 55723.0.0

Build date 2020-08-20T15:07:05Z

VOSS Automate 21.2

Vendor

Apps

VOSS Automate 21.2

Notes, application specific caveats

VOSS

NBI

3.2.0

VOSS

VOSS Insights Dashboard

SP64, SP65, SP66

SP65 required for User and Number Inventory analytics

VOSS

VOSS Insights Arbitrator

SP23, SP24, SP25

VOSS

VOSS Insights DS9

SP8/5.0 SP1

Existing users: SP8, new users; 5.0 SP1

VOSS

VOSS Insights Raptor

SP12

VOSS

VOSS Phone Server

1.0.0

Base release version

Cisco

Cisco UCM

10.0, 10.5, 11.5, 12.5, 14.0

14SU1 is latest validated version

Cisco

Cisco Unity Connection

10.0, 10.5, 11.5, 12.5, 14.0

14SU1 is latest validated version

Cisco

HCM-F

10.5, 11.5, 12.5, 12.6

12.6.1 is latest validated version

Cisco

UCCX

11.6.2

11.6.2.10000-38 is latest validated version

Cisco

Webex Meetings

Cloud based - so latest

Cisco

Webex Teams

Cloud based - so latest

OpenLDAP

Microsoft

Directory

OpenLDAP

Active Directory

OpenAM

Shibboleth

ADFS

PingIdentity

SSO

VOSS Tested - OpenAM, Shibboleth

Partner integrated - ADFS, PingIdentity

Only Security Assertion Markup Language (SAML) 2.0 is supported.

Microsoft

Microsoft

Skype for Business on-prem, cloud, Microsoft Teams, Office365

Cisco

Cisco Contact Center

11.x, 12.x

ServiceNow

ServiceNow

Cloud-based - so latest

Pexip

Pexip Infinity Conferencing Platform

24.1

Build 55723.0.0

Build date 2020-08-20T15:07:05Z

Insights Application Compatibility Matrix

Insights 23.2

Vendor

Apps

VOSS Insights Dashboard Version 23.2 / Arbitrator Version 23.2 / DS9 Version 23.2

Notes, application specific caveats

VOSS

Automate

21.X

Cisco

Cisco UCM

10.0, 10.5, 11.5, 12.5, 14

Cisco

Cisco Unity Connection

10.0, 10.5, 11.5, 12.5, 14

Cisco

Cisco Contact Center Express (UCCX)

11.5, 12.5, 14

Cisco

Cisco Contact Center Enterprise (UCCE)

10.5, 11.5, 12.5, 14

Cisco

Webex Meetings

Cloud based (so, latest)

Cisco

Webex Teams

Cloud based (so, latest)

Microsoft

Microsoft (Cloud)

Microsoft Teams, Microsoft 365 Suite

Microsoft

Microsoft (On Premise)

Skype for Business

Polycom

Avaya

Avaya UC Enterprise Core

Aura v7 and v8

Avaya App Integration - 7.x or 8.x

  • SMGR - Aura System Manager

  • OfficeLinx (ESNA)

  • CM - Communications

  • Equinox Mgt Server

Monitoring / Alerting, Call quality analysis, License reporting, messaging / voice system status and use, session details, trunk status, DSP resource utilization, ESS & Gateway status

Avaya

Avaya Contact Center

Avaya

Avaya Media Gateway

G430, G450

Combination of SNMP and queries

Avaya

Avaya PBX

Versions 5.x, 6.x

Combination of SNMP and queries. Policy module available for pre version 7 releases

Avaya

Avaya - Definity

G3r Versions 4, 6, 7, 9

Limited by Definity capability to send monitoring data to external systems. Most older systems are only able to be monitored by Avaya themselves. Review of your specific version is needed to determine the level of alerting and reporting.

Avaya

Avaya - Nortel Meridian

Option 11C

Alerting Only

CISCO DETAILS

Supported versions are those compatible with the Cisco versions listed above unless otherwise stated.

IM and Presence Server

Emergency responder

Cisco Jabber Devices

Device monitoring & reporting comes from UCM, not directly from the device.

Cisco Phones

Phone monitoring & reporting comes from UCM (for example: CDR, CMR, RIS), not directly from the phone.

Cisco Video Devices

Video Device monitoring & reporting comes from UCM and TMS, and in many cases can be collected directly from the device.

Media Server

Media Resources

CMS (Cisco Meeting server)

11.5, 12.5, 14

TMS (Telepresence Mgmt)

TMS-XE (TMS extension for Microsoft)

Cisco MCU (Telepresence multiple control units)

VCS (Video Conferencing)

Cisco Webex Teams (including Control Hub)

CCA (Webex Audio Monitoring)

Expressway C & E

Cisco CUBE (Border Element)

Finesse

CVP (Voice Portal)

VXML Server

CME (CallManager Express)

CUIC (Intelligence

Cisco ICM Intelligent Contact Mgmt)

CTIOS (Computer Telephony Integrated Object Server)

RECORDING APPLICATIONS

Nice (Recording)

Nuance (Recording)

Verint (Recording)

SBC

Sonus SBC

SBC

Sonus SBC

SBC

Audiocodes SBC

Includes RTCP if licensed

SBC

Oracle SBC & EBC

SBC: SCZ8.4.0 + ECB: PCZ3.3.0 +

Alerting only

VOSS

VOSS

VOSS Automate

Version 19 or later

NETFLOW

Netflow

Versions 5, 9, 10, IPFIX, AWS Flow Logs, Azure NSG Logs, SD WAN Flow

Separate license for VOSS Insights Netflow

Insights 23.1

Vendor

Apps

VOSS Insights Dashboard Version 23.1 / Arbitrator Version 23.1 / DS9 Version 23.1

Notes, application specific caveats

VOSS

Automate

21.X

Cisco

Cisco UCM

10.0, 10.5, 11.5, 12.5, 14

Cisco

Cisco Unity Connection

10.0, 10.5, 11.5, 12.5, 14

Cisco

Cisco Contact Center Express (UCCX)

11.5, 12.5, 14

Cisco

Cisco Contact Center Enterprise (UCCE)

10.5, 11.5, 12.5, 14

Cisco

Webex Meetings

Cloud based (so, latest)

Cisco

Webex Teams

Cloud based (so, latest)

Microsoft

Microsoft (Cloud)

Microsoft Teams, Microsoft 365 Suite

Microsoft

Microsoft (On Premise)

Skype for Business

Polycom

Phones and Video devices attached to supported versions of Cisco UCM

Avaya

Avaya UC Enterprise Core

Aura v7 and v8

Avaya App Integration - 7.x or 8.x

  • SMGR - Aura System Manager

  • OfficeLinx (ESNA)

  • CM - Communications

  • Equinox Mgt Server

Monitoring / Alerting, Call quality analysis, License reporting, messaging / voice system status and use, session details, trunk status, DSP resource utilization, ESS & Gateway status

Avaya

Avaya Contact Center

Avaya

Avaya Media Gateway

G430, G450

Combination of SNMP and queries

Avaya

Avaya PBX

Versions 5.x, 6.x

Combination of SNMP and queries. Policy module available for pre version 7 releases

Avaya

Avaya - Definity

G3r Versions 4, 6, 7, 9

Limited by Definity capability to send monitoring data to external systems. Most older systems are only able to be monitored by Avaya themselves. Review of your specific version is needed to determine the level of alerting and reporting.

Avaya

Avaya - Nortel Meridian

Option 11C

Alerting Only

CISCO DETAILS

Supported versions are those compatible with the Cisco versions listed above unless otherwise stated.

IM and Presence Server

Emergency responder

Cisco Jabber Devices

Device monitoring & reporting comes from UCM, not directly from the device.

Cisco Phones

Phone monitoring & reporting comes from UCM (for example: CDR, CMR, RIS), not directly from the phone.

Cisco Video Devices

Video Device monitoring & reporting comes from UCM and TMS, and in many cases can be collected directly from the device.

Media Server

Media Resources

CMS (Cisco Meeting server)

11.5, 12.5, 14

TMS (Telepresence Mgmt)

TMS-XE (TMS extension for Microsoft)

Cisco MCU (Telepresence multiple control units)

VCS (Video Conferencing)

Cisco Webex Teams (including Control Hub)

CCA (Webex Audio Monitoring)

Expressway C & E

Cisco CUBE (Border Element)

Finesse

CVP (Voice Portal)

VXML Server

CME (CallManager Express)

CUIC (Intelligence

Cisco ICM Intelligent Contact Mgmt)

CTIOS (Computer Telephony Integrated Object Server)

RECORDING APPLICATIONS

Nice (Recording)

Nuance (Recording)

Verint (Recording)

SBC

Sonus SBC

SBC

Sonus SBC

SBC

Audiocodes SBC

Includes RTCP if licensed

SBC

Oracle SBC & EBC

SBC: SCZ8.4.0 + ECB: PCZ3.3.0 +

Alerting only

VOSS

VOSS

VOSS Automate

Version 19 or later

NETFLOW

Netflow

Versions 5, 9, 10, IPFIX, AWS Flow Logs, Azure NSG Logs, SD WAN Flow

Separate license for VOSS Insights Netflow

Insights 22.2

Vendor

Apps

VOSS Insights Dashboard Version 22.2 / Arbitrator Version 22.2 / DS9 Version 22.2

Notes, application specific caveats

VOSS

Automate

21.3

Cisco

Cisco UCM

10.0, 10.5, 11.5, 12.5, 14

Cisco

Cisco Unity Connection

10.0, 10.5, 11.5, 12.5, 14

Cisco

Cisco Contact Center Express (UCCX)

11.5, 12.5, 14

Cisco

Cisco Contact Center Enterprise (UCCE)

10.5, 11.5, 12.5, 14

Cisco

Webex Meetings

Cloud based (so, latest)

Cisco

Webex Teams

Cloud based (so, latest)

Microsoft

Microsoft (Cloud)

Microsoft Teams, Microsoft 365 Suite

Microsoft

Microsoft (On Premise)

Skype for Business

Polycom

Phones and Video devices attached to supported versions of Cisco UCM

Avaya

Avaya UC Enterprise Core

Aura v7 and v8

Avaya App Integration - 7.x or 8.x

  • SMGR - Aura System Manager

  • OfficeLinx (ESNA)

  • CM - Communications

  • Equinox Mgt Server

Monitoring / Alerting, Call quality analysis, License reporting, messaging / voice system status and use, session details, trunk status, DSP resource utilization, ESS & Gateway status

Avaya

Avaya Contact Center

Avaya

Avaya Media Gateway

G430, G450

Combination of SNMP and queries

Avaya

Avaya PBX

Versions 5.x, 6.x

Combination of SNMP and queries. Policy module available for pre version 7 releases

Avaya

Avaya - Definity

G3r Versions 4, 6, 7, 9

Limited by Definity capability to send monitoring data to external systems. Most older systems are only able to be monitored by Avaya themselves. Review of your specific version is needed to determine the level of alerting and reporting.

Avaya

Avaya - Nortel Meridian

Option 11C

Alerting Only

CISCO DETAILS

Supported versions are those compatible with the Cisco versions listed above unless otherwise stated.

IM and Presence Server

Emergency responder

Cisco Jabber Devices

Device monitoring & reporting comes from UCM, not directly from the device.

Cisco Phones

Phone monitoring & reporting comes from UCM (for example: CDR, CMR, RIS), not directly from the phone.

Cisco Video Devices

Video Device monitoring & reporting comes from UCM and TMS, and in many cases can be collected directly from the device.

Media Server

Media Resources

CMS (Cisco Meeting server)

11.5, 12.5, 14

TMS (Telepresence Mgmt)

TMS-XE (TMS extension for Microsoft)

Cisco MCU (Telepresence multiple control units)

VCS (Video Conferencing)

Cisco Webex Teams (including Control Hub)

CCA (Webex Audio Monitoring)

Expressway C & E

Cisco CUBE (Border Element)

Finesse

CVP (Voice Portal)

VXML Server

CME (CallManager Express)

CUIC (Intelligence

Cisco ICM Intelligent Contact Mgmt)

CTIOS (Computer Telephony Integrated Object Server)

RECORDING APPLICATIONS

Nice (Recording)

Nuance (Recording)

Verint (Recording)

SBC

Sonus SBC

SBC

Sonus SBC

SBC

Audiocodes SBC

Includes RTCP if licensed

SBC

Oracle SBC & EBC

SBC: SCZ8.4.0 + ECB: PCZ3.3.0 +

Alerting only

VOSS

VOSS

VOSS Automate

Version 19 or later

NETFLOW

Netflow

Versions 5, 9, 10, IPFIX, AWS Flow Logs, Azure NSG Logs, SD WAN Flow

Separate license for VOSS Insights Netflow

Insights 22.1

Vendor

Apps

VOSS Insights Dashboard Version 22.1 / Arbitrator Version 22.1

Notes, application specific caveats

VOSS

Automate

21.3

Cisco

Cisco UCM

10.0, 10.5, 11.5, 12.5, 14

Cisco

Cisco Unity Connection

10.0, 10.5, 11.5, 12.5, 14

Cisco

Cisco Contact Center Express (UCCX)

11.5, 12.5, 14

Cisco

Cisco Contact Center Enterprise (UCCE)

10.5, 11.5, 12.5, 14

Cisco

Webex Meetings

Cloud based (so, latest)

Cisco

Webex Teams

Cloud based (so, latest)

Microsoft

Microsoft (Cloud)

Microsoft Teams, Microsoft 365 Suite

Microsoft

Microsoft (On Premise)

Skype for Business

Polycom

Phones and Video devices attached to supported versions of Cisco UCM

Avaya

Avaya UC Enterprise Core

Aura v7 and v8

Avaya App Integration - 7.x or 8.x

  • SMGR - Aura System Manager

  • OfficeLinx (ESNA)

  • CM - Communications

  • Equinox Mgt Server

Monitoring / Alerting, Call quality analysis, License reporting, messaging / voice system status and use, session details, trunk status, DSP resource utilization, ESS & Gateway status

Avaya

Avaya Contact Center

Avaya

Avaya Media Gateway

G430, G450

Combination of SNMP and queries

Avaya

Avaya PBX

Versions 5.x, 6.x

Combination of SNMP and queries. Policy module available for pre version 7 releases

Avaya

Avaya - Definity

G3r Versions 4, 6, 7, 9

Limited by Definity capability to send monitoring data to external systems. Most older systems are only able to be monitored by Avaya themselves. Review of your specific version is needed to determine the level of alerting and reporting.

Avaya

Avaya - Nortel Meridian

Option 11C

Alerting Only

CISCO DETAILS

Supported versions are those compatible with the Cisco versions listed above unless otherwise stated.

IM and Presence Server

Emergency responder

Cisco Jabber Devices

Device monitoring & reporting comes from UCM, not directly from the device.

Cisco Phones

Phone monitoring & reporting comes from UCM (for example: CDR, CMR, RIS), not directly from the phone.

Cisco Video Devices

Video Device monitoring & reporting comes from UCM and TMS, and in many cases can be collected directly from the device.

Media Server

Media Resources

CMS (Cisco Meeting server)

11.5, 12.5, 14

TMS (Telepresence Mgmt)

TMS-XE (TMS extension for Microsoft)

Cisco MCU (Telepresence multiple control units)

VCS (Video Conferencing)

Cisco Webex Teams (including Control Hub)

CCA (Webex Audio Monitoring)

Expressway C & E

Cisco CUBE (Border Element)

Finesse

CVP (Voice Portal)

VXML Server

CME (CallManager Express)

CUIC (Intelligence

Cisco ICM Intelligent Contact Mgmt)

CTIOS (Computer Telephony Integrated Object Server)

RECORDING APPLICATIONS

Nice (Recording)

Nuance (Recording)

Verint (Recording)

SBC

Sonus SBC

SBC

Sonus SBC

SBC

Audiocodes SBC

Includes RTCP if licensed

SBC

Oracle SBC & EBC

SBC: SCZ8.4.0 + ECB: PCZ3.3.0 +

Alerting only

VOSS

VOSS

VOSS Automate

Version 19 or later

NETFLOW

Netflow

Versions 5, 9, 10, IPFIX, AWS Flow Logs, Azure NSG Logs, SD WAN Flow

Separate license for VOSS Insights Netflow

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